Café Ambassador: Fast, Five-Star Service & Digital Orders

Marks and Spencer plc (UK); Hedge End; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks and Spencer plc (UK) is seeking a capable Café Team Member for the M&S Café, the heart of our store. You’ll deliver warm, five-star service, recommend great food and drinks, and keep the café running smoothly even in busy periods.

The role requires digital confidence to take and fulfil orders quickly, maintain food safety standards, and thrive in a fast-paced, team-focused environment.

Qualifications

• Warm, five-star service mindset.
• Ability to handle pace in a busy café environment.
• Comfortable using digital tools to take and fulfil orders.

Responsibilities

• Take and fulfil orders quickly and accurately.
• Deliver high-quality food and drinks.
• Maintain food safety standards at all times.
• Work with teammates to ensure smooth café operation during peak times.

Skills

Customer service

Teamwork

Staying calm under pressure

Digital tooling

Tools

POS system

Order fulfilment tools

Job description

Marks and Spencer plc (UK) is seeking a capable Café Team Member for the M&S Café, the heart of our store. You’ll deliver warm, five-star service, recommend great food and drinks, and keep the café running smoothly even in busy periods.

The role requires digital confidence to take and fulfil orders quickly, maintain food safety standards, and thrive in a fast-paced, team-focused environment.