Christmas Café Ambassador — Fast-Paced, Five-Star Service

Marks and Spencer; Chester; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks and Spencer in Chester is hiring a Café Customer Assistant to work in our in-store M&S Café. The role is fast-paced, customer-facing and requires calm, warm, five-star service. You’ll be a brand ambassador, recommending great food and drinks while ensuring smooth café operation during busy times.

Core duties include taking orders digitally, delivering quickly, and upholding top food safety standards. Teamwork and flexibility are essential to meet customer needs in a high‑pressure setting.

Qualifications

• Digitally confident and able to use tools to take and fulfil orders quickly.
• Maintain impeccable food safety standards while juggling orders and queues.
• Deliver warm, five-star service even in peak times.
• Work effectively as part of a team and support colleagues during busy periods.
• Be flexible and willing to work where needed with pace.

Responsibilities

• Take and fulfil orders using digital tools, keeping customers moving.
• Ensure high food safety standards while managing queues and orders.
• Provide five-star service to customers even during busy periods.
• Support teammates and contribute to a high‑performance culture.
• Be adaptable and willing to work across shifts as needed.

Skills

Digital literacy

Tools

POS system

Job description

Marks and Spencer in Chester is hiring a Café Customer Assistant to work in our in-store M&S Café. The role is fast-paced, customer-facing and requires calm, warm, five-star service. You’ll be a brand ambassador, recommending great food and drinks while ensuring smooth café operation during busy times.

Core duties include taking orders digitally, delivering quickly, and upholding top food safety standards. Teamwork and flexibility are essential to meet customer needs in a high‑pressure setting.