HGV Service Admin

Auto Skills UK; Reading; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

30 days holiday

Bonus

Manufacturer training

Pension scheme

EV Salary Sacrifice Scheme

Job summary

Auto Skills UK is seeking a Service Planner / Administrator in Reading. This role involves managing workshop bookings, supporting customers throughout the repair process, and ensuring the smooth operation of the Service Department.

The ideal candidate should have experience in automotive service administration and a strong focus on customer service. Benefits include a salary up to £31,000, bonuses, and career development opportunities.

Qualifications

• Previous experience in a Service Advisor, Service Administrator, or similar role.
• Automotive, HGV, or LCV experience is highly advantageous.
• Excellent communication skills and a proactive attitude.

Responsibilities

• Book vehicles in for servicing, maintenance, and repairs.
• Manage workshop bookings and maximize available capacity.
• Contact customers to arrange appointments and updates.

Skills

Customer service skills

Organisational abilities

Attention to detail

Workshop planning

Problem-solving skills

Job description

Service Planner / Administrator

Location: Reading

Salary: £29,000 - £31,000 DOE + Bonus

Hours: Monday to Friday + 1 in 4 Saturdays Mornings

An exciting opportunity has arisen for an organised and customer-focused Service Planner / Administrator to join a busy Commercial Vehicle Service.

This is a varied and fast-paced role, ideal for someone with experience in automotive, HGV, LCV, service administration or workshop planning. You will be responsible for booking vehicles into the workshop, supporting customers throughout the repair process and ensuring the smooth day-to-day running of the Service Department.

What's on Offer

• Salary £29,000 - £31,000 depending on experience
• Bonus
• Monday to Friday
• 1 in 4 Saturday mornings
• 30 days holiday including Bank Holidays
• Additional holiday with length of service
• Holiday purchase scheme
• Manufacturer training and career development
• EV Salary Sacrifice Scheme
• Pension scheme

The Role

• Book vehicles in for servicing, maintenance, MOTs and additional repair work
• Manage workshop bookings and help maximise available workshop capacity
• Contact customers to arrange appointments and carry out outbound booking calls
• Keep customers updated on the progress of their vehicles
• Raise and prepare job cards and repair orders
• Assist with job card processing and administration
• Invoice completed MOT tests for the HGV MOT ATF
• Raise and process invoices accurately
• Order parts and arrange subcontract work when required
• Carry out post-service follow-up calls with customers
• Promote additional workshop services and repairs where appropriate
• Maintain accurate vehicle history, service records and documentation
• Scan and file job cards and support general department administration
• Assist with parts and labour sales to support branch targets
• Work closely with the Service Manager, workshop and wider service team

What We're Looking For

• Previous experience in a Service Advisor, Service Administrator, Workshop Planner or similar role
• Automotive, HGV or LCV experience would be highly advantageous
• Excellent customer service and communication skills
• Strong administration and organisational abilities
• Excellent attention to detail
• Ability to work in a fast-paced environment and manage multiple tasks
• A proactive and positive "can-do" attitude
• Strong problem‑solving skills and ability to use your own initiative
• Comfortable working both independently and as part of a team
• Basic technical understanding and confidence working with systems and administrative processes

If you're looking for a varied role within the commercial vehicle industry, with excellent earning potential, great benefits and genuine career development, we'd love to hear from you.