Heritage Welcome & Visitor Service Host

National Trust for Places of Historic Interest or Natural Beauty; Wakefield; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Pension scheme up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Job summary

The National Trust at Nostell Priory, Wakefield, is hiring Welcome and Service Team Members to greet visitors and share information about the property. The role involves friendly customer service across car park, ticket office and grounds, with duties including processing payments and promoting membership.

Hours are 80 across a fixed-term contract until 3 January 2027, with shifts on weekends and school/bank holidays.

Qualifications

• Customer focus with emphasis on great service.
• Willing to learn new skills and adapt to varying sites.
• Reliable team player able to work independently when needed.

Responsibilities

• Provide a warm welcome and information to visitors.
• Assist with parking, payments and directions at the car park.
• Promote National Trust membership and inform about benefits.
• Work across multiple visitor locations including gate, shop and entry points.

Skills

Customer service

Team player

Well organised

Adaptable

Willing to learn

Job description

The National Trust at Nostell Priory, Wakefield, is hiring Welcome and Service Team Members to greet visitors and share information about the property. The role involves friendly customer service across car park, ticket office and grounds, with duties including processing payments and promoting membership.

Hours are 80 across a fixed-term contract until 3 January 2027, with shifts on weekends and school/bank holidays.