Welcome & Service Team Member

National Trust; Worksop; On-site; GBP 17,000 - 21,000; Full time

Job summary

National Trust at Clumber Park is hiring two Welcome & Service Team Members to join the Welcome Team. You will welcome visitors, process admissions, and help deliver a warm, informative visitor experience in a busy park setting.

The role features a zero-hour contract with shifts likely on weekends and Bank Holidays. The fixed term runs until the end of February 2027, with online assessment required prior to interview. Training and development are provided.

Qualifications

• Customer service experience is desirable.
• Comfortable working in a busy team environment.
• Ability to greet visitors, provide information and orientation.

Responsibilities

• Welcome visitors at the Welcome Point and assist with admissions.
• Promote events, activities and offers to enhance visitor experience.
• Support mobile engagement and roving duties across the park.

Job description

Summary

We're looking for two Welcome & Service Team Members to join our Welcome Team at Clumber Park. Working within a bustling atmosphere as part of passionate team, you'll play a core part in providing fantastic customer service.

Summary

We're looking for two Welcome & Service Team Members to join our Welcome Team at Clumber Park. Working within a bustling atmosphere as part of passionate team, you'll play a core part in providing fantastic customer service.

Salary: £13.25 per hour

Hours/working pattern: This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. Typically rotas are confirmed 3 months in advance, but may be adjusted at short notice depending on operational requirements. You'll be required to work regular weekends and Bank Holidays. We're looking for candidates with full availability over the festive period including Christmas Eve and Boxing Day. You'll likely work 2-3 shifts per week, but this isn't guaranteed.

Duration: Fixed term until the end of February 2027

Interview date: Tuesday 7th September 2026

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What It's Like To Work Here

Reporting to a Welcome Manager, you'll work as part of the wider Welcome Team of around 30. Working within a positive team, we supportive each other in terms of wellbeing and progression. We want you to learn, discover and develop your career, and we’ll do everything we can to offer you the training and support that you need to achieve your goals. We’ll work with you to plan your development in a way that’s right for your needs.

What You'll Be Doing

Clumber Park is currently the busiest pay-for-entry property the National Trust, with over 750,000 visitors annually, and you’ll be welcoming them. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide.

Most days, you'll be welcoming visitors at our Welcome Point, greeting visitors as they arrive in their cars; taking admission, scanning National Trust membership cards and providing information/orientation to them - promoting events, activities and offers to ensure every visitor gets the most out of their visit. You'll also welcome delivery drivers, contractors, volunteers and fellow staff members which supports the smooth running of whole-site operations.

As part of the wider welcome team, you’ll work to target to promote and facilitate new National Trust membership applications and signpost other ways in which visitors can support our charity, including purchasing items from the Second-hand Bookshop or Walled Kitchen Garden produce cart, adding to their pin badge collection, or even leaving a gift in their will.

Some days, you’ll be based at the Information Point in the ‘core’ visitor area; answering visitor queries, facilitating mobility scooter bookings, and completing National Trust membership applications. Other days, you’ll carry our ‘Rover’ duties; this is a ‘mobile engagement’ role involving interacting with visitors who are parked in the wider-parkland, outside of Clumber Park’s designated parking areas, primarily along the verges of Lime Tree Avenue. You’ll engage with visitors parked in these areas to communicate our conservation message and updating them on ongoing changes to parking and access at the property. You'll provide mobile ‘welfare’ support to your fellow Welcome & Service Team Members who are positioned at our remote Welcome Point - facilitating comfort/lunch breaks throughout the day and operational support during busier spells.

You’ll occasionally support in the delivery of events at times throughout the year, including some car-parking duties. Working within the wider portfolio team of staff and volunteers you'll deliver outstanding