Welcome & Service Team Member

National Trust; Wakefield; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Pension scheme

Free entry to NT places

Season ticket loan

EV car lease scheme

Discounts (Perks at work)

Holiday allowance up to 32 days

Job summary

National Trust at Nostell Priory, Wakefield, is seeking Welcome and Service Team Members to provide a warm welcome and essential visitor information. You will help with parking, payments and directing guests in a busy, outdoor setting.

Shifts are 4–6.5 hours, weekends and holidays included, for a 12-month term. The role emphasises excellent service, teamwork, and a friendly, proactive approach to guests.

Qualifications

• Customer-focused with a commitment to great service.
• Team player who can also work independently.
• Well organized and adaptable to changing needs.

Responsibilities

• Learn about different site areas to confidently share information with visitors.
• Support car park operations: greet visitors, assist with parking, process payments and provide directions.
• Use tills, handheld card scanners, car park payment machines and National Trust IT systems.

Skills

Customer service

Team player

Organized

Adaptable

Willing to learn

Positive attitude

Job description

Summary

We're looking for Welcome and Service Team Members to join us at Nostell Priory! As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: £13.25 per hour

Contract Duration: Fixed term until 3rd January 2027

Contract Type: The hours advertised for this role is reflective of 12 months, however the actual hours you’ll be required to work for this role are 80 hours across the term of the contract. The amount of hours you work each month may vary, however your salary will be paid in equal instalments.

Working Pattern: This role involves working weekends, school holidays and bank holidays. Shifts range from 4 to 6.5 hours, with start and finish times varying depending on where you'll be working on the day. At the National Trust, we recognise the importance of a healthy work-life balance and aim to support this wherever possible.

Interviews: Wednesday 16th and Thursday 17th September

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Reporting to the Welcome Managers, you'll be part of the Welcome Team at Nostell, near Wakefield.

Working at Nostell Priory offers the opportunity to be part of one of Yorkshire's most beautiful heritage destinations. Surrounded by stunning parkland and historic landscapes, you'll reap the benefits of an inspiring setting every day while being part of a welcoming and passionate team.

What You'll Be Doing

The main focus of this role is to provide every visitor with a warm welcome, excellent customer service and a friendly farewell, while resolving any queries or issues along the way.

This Will Include

• Learning about the many different areas of the site so you can confidently share information and enhance visitors' experiences.
• Supporting the smooth operation of the car park, including welcoming visitors, assisting with parking, processing payments and providing directions.
• Using a range of equipment and systems, including tills, handheld card scanners, car park payment machines, payment consoles and National Trust IT systems.
• Supporting the team in achieving membership and fundraising targets by promoting the National Trust, assisting with membership queries, and encouraging visitors to join by explaining the benefits and value of membership.
• Working across a variety of visitor-facing locations, including the car park, ticket office, house and garden entry points.

Much of this role is based outdoors, year-round, so you'll enjoy working in all weathers as part of a friendly and supportive team.

Who We're Looking For

We'd love to hear from you if you're:

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills
• have a positive attitude

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

National Trust place

Nostell Priory, Doncaster Road, Wakefield, WF4 1QE

Documents

• Welcome & Service Team Member - Career Level A2.pdf
• Information for prospective applicants for the role in the welcome team at Nostell 2026.doc

Requirements

• Compliance.
• Eligibility to Work in the UK

Additional information

Closing Date: 6 September 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.