Heritage Visitor Services & Retail Associate

Royal Collection Trust; City of Edinburgh; Vor Ort; GBP 19.000 - 20.000; Vollzeit

Benefits dieser Stelle

Complimentary lunch

Complimentary tickets

20% discount in shops

Zusammenfassung

The Royal Collection Trust in Edinburgh seeks a customer-focused visitor services assistant to guide guests, handle ticket sales, and upsell products while delivering an exceptional experience. You will work as part of a friendly team, providing information and assisting with bookings.

This role requires good numeracy, IT literacy, and strong communication skills, with a commitment to delivering excellent visitor service and a proactive approach to daily operations.

Qualifikationen

• Good numeracy, IT literacy and data entry skills.
• Excellent customer service and communication with visitors.
• Ability to upsell and meet sales targets.

Aufgaben

• Act as the first contact for visitors and guide them through bookings.
• Process ticket sales accurately at the counters.
• Use online systems to manage bookings and provide information.
• Promote products in shops and upsell to achieve targets.
• Maintain a friendly, professional demeanor with customers.
• Replenish stock on the shop floor and support operations.
• Answer questions and inform visitors about other experiences.
• Contribute to a team-focused, proactive, organised workday.

Kenntnisse

Customer service

Sales

Verbal communication

Teamwork

Numeracy

Jobbeschreibung

The Royal Collection Trust in Edinburgh seeks a customer-focused visitor services assistant to guide guests, handle ticket sales, and upsell products while delivering an exceptional experience. You will work as part of a friendly team, providing information and assisting with bookings.

This role requires good numeracy, IT literacy, and strong communication skills, with a commitment to delivering excellent visitor service and a proactive approach to daily operations.