Visitor Experience Assistant

The Talent Edit Group; Greater London; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Flexitime

Discounts

Job summary

The Talent Edit Group is seeking staff to work at one of the country’s most recognisable heritage settings. You will be at St Paul’s Cathedral, delivering a warm welcome and guiding visitors through galleries, while staying aware of crowd flow and safety procedures.

Role requires stamina, comfort with heights and stairs, and comfort working outdoors. Weekend availability and attendance at induction weeks are essential, with flexitime and member discounts offered.

Qualifications

• Physical stamina and comfort with stairs, heights and outdoor work.
• Previous heritage or customer service experience is a plus.
• Flexibility across weekends and holidays is essential.
• Attend one induction week before starting.

Responsibilities

• Deliver a confident, informed welcome to every visitor.
• Keep watch over galleries, approaches and entrances with security awareness.
• Support evacuation procedures and respond to emergencies.
• Reunite lost children calmly and in line with procedure.
• Manage crowds and queues, keeping visitors informed.
• Collect visitor feedback to help improve the experience.
• Climb significant stairs repeatedly across a shift.
• Work outdoors for full shifts in all conditions.

Skills

Stamina

Customer service

Interpersonal skills

Flexibility

Weekend availability

Job description

St Paul's Cathedral is a landmark that visitors travel the world to see, where every welcome matters and every interaction shapes how someone remembers their visit. This role puts you at the heart of that experience, part host, part guide, part calm presence when a queue builds or a child gets separated from their group. For someone who wants heritage work with real physical character, this is it.

Your New Role

• Deliver a confident, informed welcome to every visitor
• Keep watch over galleries, approaches and entrances with security awareness front of mind
• Support evacuation procedures and respond to emergencies when they arise
• Reunite lost children with their families, calmly and in line with procedure
• Manage crowds and queues, keeping visitors informed and at ease
• Collect visitor feedback to help improve the experience
• Climb significant stairs, repeatedly, across a single shift
• Work outdoors for full shifts, in all conditions

You must be able to attend the induction days - from 19 Oct to 23 Oct or from 26 Oct to 30 Oct.

Your Talents

You bring physical stamina to this one, comfort with stairs, heights and working outdoors matters as much as any customer service skill. Previous heritage or customer service experience would help you settle in, and strong interpersonal skills mean you can put a nervous visitor at ease or redirect a crowd without losing your calm. Flexibility across weekends and holidays is essential, as is attending one of the induction weeks before starting.

Why Apply

This is casual, flexible work inside one of the country's most recognisable heritage settings, with flexitime and discounts on top. For someone who wants variety, a physical role and a sense of occasion in their working day, few placements offer quite this much character.