Retail and Admissions Assistant

Royal Collection Trust; City of Edinburgh; On-site; GBP 19,000 - 20,000; Full time

Benefits offered by this job

Complimentary lunch

Complimentary tickets

20% discount in shops

Job summary

The Royal Collection Trust in Edinburgh seeks a customer-focused visitor services assistant to guide guests, handle ticket sales, and upsell products while delivering an exceptional experience. You will work as part of a friendly team, providing information and assisting with bookings.

This role requires good numeracy, IT literacy, and strong communication skills, with a commitment to delivering excellent visitor service and a proactive approach to daily operations.

Qualifications

• Good numeracy, IT literacy and data entry skills.
• Excellent customer service and communication with visitors.
• Ability to upsell and meet sales targets.

Responsibilities

• Act as the first contact for visitors and guide them through bookings.
• Process ticket sales accurately at the counters.
• Use online systems to manage bookings and provide information.
• Promote products in shops and upsell to achieve targets.
• Maintain a friendly, professional demeanor with customers.
• Replenish stock on the shop floor and support operations.
• Answer questions and inform visitors about other experiences.
• Contribute to a team-focused, proactive, organised workday.

Skills

Customer service

Sales

Verbal communication

Teamwork

Numeracy

Job description

Standing at the end of the Royal Mile, The Palace of Holyroodhouse attracts thousands of visitors from around the World, to explore the Palace’s close associations with some of Scotland’s most well-known historic figures and learn how today it is used by The King.

Key Responsibilities:

• Act as the first point of contact for visitors, guiding them through their booking to ensure visitors have everything they need for their visit.
• Process ticket sales efficiently and accurately at our ticket counters.
• Use online systems to manage bookings and provide accurate visitor information.
• Promote and advise on a range of products in our shops, actively identifying opportunities to upsell and achieve sales targets.
• Maintain a consistent friendly and professional demeanour, ensuring every customer receives excellent service.
• Efficiently replenish stock on the shop floor, contributing to a seamless shopping experience.
• Answering customer questions and informing them of other experiences and opportunities we offer.
• Friendly with a customer-focussed attitude and great verbal communication skills, you’ll enjoy working with people and take pride in delivering an exceptional visitor experience.
• You’ll also feel confident initiating conversations with visitors to help meet retail sales targets.
• At your best working as part of a team and with lots of initiative, you can anticipate visitor needs and work with colleagues to ensure smooth operations throughout the day.
• Pro-active and organised, you can work effectively even when it gets busy.
• You can stay focused and accurate when performing routine tasks.
• And you’ll have good numeracy, IT literacy and data entry skills.

Additional Information:

• This role will involve standing on your feet for a large part of the day.
• The full contract duration will run from 22 March 2027 to 31 October 2027.
• You will typically work 37.5 hours per week and be rostered to work 5 days, Monday through to Sunday.
• Selection processes are likely to take place on week commencing 7th December 2026.
• Competitive pay of £13.45 rising to rising to £14.10 in April 2027
• Complimentary lunch during your shift.
• The opportunity to join a large, friendly, and sociable team.
• Benefits including complimentary tickets to Royal Collection Trust sites and a 20% discount at Royal Collection Trust shops.