Seasonal Box Office & Guest Experience Assistant

Dundee Rep; Dundee; On-site; GBP 15,000 - 22,000; Full time

Job summary

Dundee Rep Theatre is seeking enthusiastic Visitor Services Assistants to support welcoming visitors and audiences to Dundee Rep Theatre during the busy festive period. You will be the main contact for customers in public areas, reporting to the Head of Operations (Visitor Experience) and working within the Operations Department.

Key duties include delivering excellent customer service, maximising ticket and merchandise sales via phone and in person using Spektrix, greeting audiences, handing

Responsibilities

• Be polite and welcoming at all times, providing excellent customer service to visitors.
• Maximise the sale of tickets and merchandise over the phone and in person using our Box Office ticketing system (Spektrix).
• During performances welcome visitors to the theatre, answering queries, distributing tickets, and directing audiences to the auditorium.
• Undertake general administrative tasks such as photocopying, filing, and helping with mail-outs.

Job description

Dundee Rep Theatre is seeking enthusiastic Visitor Services Assistants to support welcoming visitors and audiences to Dundee Rep Theatre during the busy festive period. You will be the main contact for customers in public areas, reporting to the Head of Operations (Visitor Experience) and working within the Operations Department.

Key duties include delivering excellent customer service, maximising ticket and merchandise sales via phone and in person using Spektrix, greeting audiences, handing