Castle Visitor Experience Guide & Tours

Royal Collection Trust; Windsor; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

25 days annual leave

Pension plan 15%

Complimentary lunch on-site

Parental pay and volunteering days

20% discount at Royal Collection Trust

Complimentary admission tickets

Job summary

Royal Collection Trust in Windsor is seeking friendly Visitor Services staff to welcome visitors, answer questions, and provide information to enrich the visit.

You will engage guests with tours and insights into the Royal Collection while maintaining high standards of care, safety, and accessibility. Teamwork, calm under pressure, and a commitment to exceptional service are essential.

Qualifications

• Experience in customer service is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to work as part of a team in a fast-paced environment.

Responsibilities

• Provide a warm, professional welcome to all visitors, assisting with tickets, directions, and general enquiries.
• Engage visitors with insightful information about the Royal Collection and Palaces through conversation and guided tours.
• Ensure all areas are clean, safe, and beautifully presented, reporting any issues promptly to maintain high standards.
• Carry out security procedures, including bag searches and cloakroom duties, to protect both visitors and exhibits.
• Support accessibility by offering assistance and services to visitors with disabilities, ensuring an inclusive experience.
• Respond to incidents or emergencies calmly and effectively, following safety procedures and assisting with evacuations when required.

Skills

Customer service

Communication

Teamwork

Adaptability

Job description

Royal Collection Trust in Windsor is seeking friendly Visitor Services staff to welcome visitors, answer questions, and provide information to enrich the visit.

You will engage guests with tours and insights into the Royal Collection while maintaining high standards of care, safety, and accessibility. Teamwork, calm under pressure, and a commitment to exceptional service are essential.