Heritage Visitor Experience Lead

Historic Environment Scotland; Bexhill-on-Sea; On-site; GBP 27,000 - 35,000; Full time

Job summary

A National Heritage Organization is seeking a Visitor Experience Supervisor to lead a team in delivering exceptional visitor experiences at historic sites. This permanent position involves managing daily operations, ensuring compliance with safety standards, and supporting community engagement. Ideal candidates will have a passion for customer service and experience in cash handling. The position offers a starting salary of £27,519 with benefits including generous leave and pension contributions.

Benefits

Enrolment onto a Civil Service Pension scheme – 28% employer contribution

25 days annual leave, pro-rate (increasing to 30 after 3 years) + 11.5 public holidays

Reimbursement for relevant professional subscriptions

Support for further education and personal development

Study leave for work related courses

Flexible working hours (where appropriate)

Free entry to all properties (with up to three guests)

Free entry to English Heritage, Manx and Cadw properties

Responsibilities

• Support the Monument Manager in leading a team of Visitor Experience Assistants at your site.
• Work with the Monument Manager to develop the visitor experience at the site.
• Ensure compliance with health and safety, fire and security procedures.
• Support in team compliance with cash reconciliation and reporting procedures.
• Act as keyholder for the site.

Skills

IT skills and ability to use basic online functions

Cash handling experience

Passion for delivering the highest standards of customer service

Ability to communicate effectively to colleagues at all levels

Job description

A National Heritage Organization is seeking a Visitor Experience Supervisor to lead a team in delivering exceptional visitor experiences at historic sites. This permanent position involves managing daily operations, ensuring compliance with safety standards, and supporting community engagement. Ideal candidates will have a passion for customer service and experience in cash handling. The position offers a starting salary of £27,519 with benefits including generous leave and pension contributions.