HelpPoint Administrator

Career Choices Dewis Gyrfa Ltd; Gateshead; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

33 days leave incl bank holidays

Enhanced maternity & paternity pay

24hr online GP access

Mental health support

Volunteer days annually

Training and apprenticeships

Job summary

Career Choices Dewis Gyrfa Ltd in Gateshead is seeking a proactive HelpPoint Administrator to join our customer service team. The role offers hybrid work and a salary of £26,000–£27,000 per year, depending on experience, with a focus on first-line support and effective client communication.

You will maintain CRM records, coordinate works, manage inquiries, and generate reports while delivering outstanding service to internal and external clients. A basic DBS check is required.

Qualifications

• Strong IT skills including Microsoft Excel.
• Experience in administration and customer service.
• Ability to coordinate multiple tasks and meet deadlines.

Responsibilities

• Coordinate and respond to internal and external client requests under SLA.
• Update CRM and internal systems with client requests and follow-up notes.
• Handle client complaints promptly and ensure satisfactory resolution.
• Coordinate booking of works with sub-contractors and raise invoices.
• Create client and internal performance reports.

Skills

Good communicator

Excellent administration

Time management

Investigative mindset

Pressure handling

Presentational skills

MS Office & CRM proficiency

Tools

Microsoft Excel

CRM software

Job description

£26,000 to £27,000 per year, Competitive

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

19/08/2026

About this job

Hybrid position based in Gateshead, Newcastle £26,000 - £27,000 per annum depending on experience We are looking for a proactive and customer-focused HelpPoint Administrator to join our dedicated HelpPoint team, delivering exceptional service to both internal and external clients.

HelpPoint is Churchill's central Customer Service department and serves as the primary point of contact for over 3,600 clients nationwide.

The team plays a vital role in ensuring service excellence by providing first-line support, resolving queries, and coordinating with operational teams across the business.

If you have previous administration experience, enjoy building positive relationships with a wide range of stakeholders, and have a passion for delivering outstanding customer service, we'd love to hear from you.

Strong IT skills, including experience using Microsoft Excel, are essential for success in this role.

As Helppoint Administrator, you will be: Co-ordinating and responding to all internal and external client requests under our SLA. Updating our CRM and internal systems with all client requests, ensuring notes are updated from request to follow-up calls through to resolution.

Handling client complaints promptly and efficiently, ensuring the client is always kept informed and satisfied with the resolution.

Co-ordinating the booking of and client notification of all planned works including setting up new sites with sub-contractors, handling queries, quotes and raising invoices.

Creating the required client reports as well as internal performance reports.

As Helppoint Administrator, you’ll have:

Good communicator with excellent administration skills Effective and efficient time management of self and duties.

Demonstrates an “investigative” and “can do” approach and attitude to all tasks.

Ability to work under pressure and meet deadlines.

Excellent presentational skills for all correspondence

Computer literate with the ability to effectively use Microsoft Office and other common management and CRM software programmes.

What’s in it for you?

We believe in rewarding talent and creating a workplace where everyone feels valued. We are employee-owned, making you a beneficiary of our future success 33 days leave including bank holidays Enhanced maternity, paternity, and sick pay 24hr online GP access as well as mental health, wellness, financial and legal support Two paid volunteering days annually

• from beach cleans to supporting your local community.

You choose… More than 250 perks and hundreds of exclusive deals and discounts Lots of training, development and apprenticeships opportunities programmes to grow and progress your career Our Mosaic committee and Mental Health First Aiders leading the change on all things Wellbeing, Diversity & Inclusion at Churchill All year-round recognition and annual awards programme to thank our shining stars Our commitment to Diversity, Equity and Inclusion Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest network.

We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity.

Reasonable adjustments Please let us know if there are any adjustments we can make to support you during our recruitment process.

We’re happy to help.. Please note: A basic DBS check is required for this role