HelpPoint Administrator: Customer Service & CRM Coordinator

Career Choices Dewis Gyrfa Ltd; Gateshead; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

33 days leave incl bank holidays

Enhanced maternity & paternity pay

24hr online GP access

Mental health support

Volunteer days annually

Training and apprenticeships

Job summary

Career Choices Dewis Gyrfa Ltd in Gateshead is seeking a proactive HelpPoint Administrator to join our customer service team. The role offers hybrid work and a salary of £26,000–£27,000 per year, depending on experience, with a focus on first-line support and effective client communication.

You will maintain CRM records, coordinate works, manage inquiries, and generate reports while delivering outstanding service to internal and external clients. A basic DBS check is required.

Qualifications

• Strong IT skills including Microsoft Excel.
• Experience in administration and customer service.
• Ability to coordinate multiple tasks and meet deadlines.

Responsibilities

• Coordinate and respond to internal and external client requests under SLA.
• Update CRM and internal systems with client requests and follow-up notes.
• Handle client complaints promptly and ensure satisfactory resolution.
• Coordinate booking of works with sub-contractors and raise invoices.
• Create client and internal performance reports.

Skills

Good communicator

Excellent administration

Time management

Investigative mindset

Pressure handling

Presentational skills

MS Office & CRM proficiency

Tools

Microsoft Excel

CRM software

Job description

Career Choices Dewis Gyrfa Ltd in Gateshead is seeking a proactive HelpPoint Administrator to join our customer service team. The role offers hybrid work and a salary of £26,000–£27,000 per year, depending on experience, with a focus on first-line support and effective client communication.

You will maintain CRM records, coordinate works, manage inquiries, and generate reports while delivering outstanding service to internal and external clients. A basic DBS check is required.