Helpline Advisor: Patient Support & Scheduling

Circle Health Group; Glasgow; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

25 days holiday per year + bank hols

Private Pension Scheme

Private Healthcare Scheme

Friends & Family Hospital Discounts

Family Friendly policies

Non-contributory life insurance

Wellbeing resources

Employee recognition programmes

Job summary

Circle Health Group's National Enquiry Centre in Glasgow is seeking a proactive Helpline Advisor to handle high-volume inquiries via telephone, email and web platforms. This is a full-time role, 37.5 hours per week, with a flex shift pattern.

You will meet KPIs, use CHG systems to book, re-schedule and cancel appointments, and liaise with Consultants and hospital staff to ensure the best customer experience. Strong data entry across multiple CRM systems is essential.

Qualifications

• GCSE Maths & English A-C or equivalent
• Proficient in PC/software and office tools
• Experience in customer service or sales roles

Responsibilities

• Handle high volume inquiries via telephone, email and web platforms
• Meet key performance indicators (KPIs)
• Use CHG systems to book, re-schedule and cancel appointments
• Liaise with consultants and hospital staff to meet customer needs
• Record interactions accurately across CRM systems
• Make outbound calls to convert enquiries

Skills

Customer service experience

Computer literacy

GCSE Maths & English A-C

Education

GCSE Maths & English A-C (or equivalent)

Tools

CRM systems

Job description

Circle Health Group's National Enquiry Centre in Glasgow is seeking a proactive Helpline Advisor to handle high-volume inquiries via telephone, email and web platforms. This is a full-time role, 37.5 hours per week, with a flex shift pattern.

You will meet KPIs, use CHG systems to book, re-schedule and cancel appointments, and liaise with Consultants and hospital staff to ensure the best customer experience. Strong data entry across multiple CRM systems is essential.