Patient Administrator - Circle Health Group

Circle Health Group; Glasgow; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Private pension

Private healthcare

Friends & family discounts

Family friendly policies

Life insurance

Staff discounts

Wellbeing resources

Employee recognition

Training & development

Job summary

Ross Hall Hospital in Glasgow is hiring a Patient Administrator to join the Administration team. This full‑time role (37.5 hours per week) offers a competitive salary up to £25,525 per year and a comprehensive benefits package in Circle Health Group's private healthcare network.

You will contribute to the smooth run of the patient journey, follow Circle Health Group best‑practice maps, handle patient queries, manage mail and bookings, and uphold Health and Safety standards.

Qualifications

• Maths and English GCSE A–C or equivalent functional skills evidence.
• Proficient PC and software/systems usage.
• Basic financial awareness.
• Previous administration experience in a private healthcare environment would be beneficial.

Responsibilities

• Contribute to the smooth running of patient administrative process throughout the patient journey.
• Follow Circle Health Group best practice process maps to provide an efficient, professional service.
• Ensure all patient queries are dealt with efficiently and professionally.
• Manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update bookings received via email.
• Maintain knowledge of Health and Safety at Work Act and ensure appropriate measures are taken.
• Complete relevant mandatory training.

Skills

Maths GCSE

English GCSE

PC skills

Financial awareness

Administration experience

Education

GCSE/Functional Skills Level 2

Job description

Ross Hall Hospital

37.5 Hours & Permanent

Salary: Up to £25,525.00 per year (depending on level of experience, training and qualification)

Overview

Patient Administrator

Ross Hall Hospital in Glasgow is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administrator to join their team of staff in the Administration department.

This is a full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.

Duties Of This Role Include

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Applicants Should Meet The Following Criteria

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Basic financial awareness
• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy