Helpdesk Team Leader

TN United Kingdom; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the UK is seeking a Helpdesk Team Leader to oversee daily operations and support the Helpdesk team. The role requires excellent communication skills and proven leadership experience. You will maintain service delivery standards and promote a culture of continuous improvement. If you have a strong work ethic and experience in team leadership, this position is perfect for you.

Qualifications

• Proven work experience as a team leader or supervisor.
• Excellent communication skills in both email and telephone calls.

Responsibilities

• Oversee the day to day running of the Helpdesk.
• Support the helpdesk manager by providing effective team supervision.
• Ensure compliance with statutory and company procedures.

Skills

Communication

Organizational

Time-management

Education

Degree in Management

Tools

CAFM system

MS Excel

Job description

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JOB TITLE: Helpdesk Team Leader (Days/Nights)

SHIFT PATTERN: 4 on/4 off rotation 07:00 – 19:00 (Days)

ROLE OVERVIEW AND PURPOSE

To oversee the day to day running of the Helpdesk ensuring the team has the necessary support and services to deliver its key objectives.

KEY RESPONSIBILITIES

Key duties and accountabilities include:

· Support the helpdesk manager by providing effective team supervision and leadership qualities while maintaining aspects of the departments hard and soft facilities services.

· To lead, communicate and promote a strong work ethic within the team to maintain service delivery standards and business relationships.

· Maintain a high exemplary profile of the team, promoting a culture of continuous improvement and excellent service delivery.

· Logging service requests by telephone and email.

· Ensure compliance with statutory and company procedures across all functions.

· Follow direction from management for any additional duties required.

· Ensure the helpdesk is managed and maintained according to team rotas.

· Check mailbox for any urgent or important email for TL's attention.

· Undertake any other ad hoc duties which reasonable falls within the remit of your role.

REQUIRED SKILLS AND EXPERIENCE

· Excellent communication skills in both email and telephone calls. Requirements to communicate with Engineers, Customers, suppliers and sub-contractors to deliver work effectively.

· Proven work experience as a team leader or supervisor.

· Good PC skills, especially MS Excel.

· Organizational and time-management skills.

· Degree in Management or training in team leading is a plus.

· Experience in using CAFM system or asset management system.