Helpdesk Team Leader

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Do you have strong Helpdesk Operative experience?
Have you previously led a team of Helpdesk Operatives?

TXM Recruit is partnering with an award-winning organization that prioritizes customer satisfaction. They are expanding and seeking a Helpdesk Team Leader to join their team located in Bevis Marks, London, on a temp to perm basis.

Your duties will include bridging the communication gap between operations and helpdesk, ensuring all administrative duties are completed accurately and promptly, delivering excellent customer service, and managing work orders through Planon and SharePoint systems to meet SLA’s and KPI’s.

Role Requirements:

1. Providing a link between the Operations and Helpdesk teams, acting as the main point of contact for all PPM task-related issues.
2. Managing a team of helpdesk operatives.
3. Setting SLA, KPIs, and targets for the team to achieve.
4. Performing general team leadership and management duties.
5. Coordinating all PPM compliance-related tasks.
6. Aligning in-house and subcontractor activities for PPM delivery, including report collation and corrective actions.
7. Proactively managing escalated issues professionally and promptly.
8. Providing customer feedback to internal teams.
9. Holding weekly meetings with the client to update on statutory PPM and remedial activities.

Knowledge and Skills:

1. Previous experience in a helpdesk operative or similar role.
2. Experience in leading or managing a team.
3. Preferably from a Facilities Management, Rail, or similar background.
4. Excellent customer service skills.
5. Strong work ethic and positive, professional attitude.
6. Strong knowledge of Planon or similar CAFM systems.

Job Details:

• Hours: Monday to Friday, 8 am to 5 pm.
• Pay rate: £16.00 per hour (£34,000 per year).
• Location: Bevis Marks, London.
• Contract: Temp to Perm (initial 12 weeks).

This is a fantastic opportunity to join a friendly, fast-paced team delivering essential services.

TXM Recruit is an equal opportunities employer. We are committed to providing reasonable adjustments during the application process for candidates with disabilities or long-term health conditions.

If you are interested and wish to apply, please...