Helpdesk Team Lead – Weekend FM Support

EQUANS; Bellshill; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

24 days annual leave plus public holidays

Life Cover equivalent to 1.5 times annual salary

Employee discount shopping schemes

Gym membership discounts

Job summary

A leading facilities management provider is seeking a Helpdesk Team Leader in Bellshill. This full-time role involves coordinating a Helpdesk team, ensuring compliance with KPIs and delivering top-notch customer service. The ideal candidate will have leadership experience and excellent communication skills. They will also benefit from a competitive salary and comprehensive benefits package. Join this growing team and help drive exceptional customer experiences.

Qualifications

• Minimum 2 years’ experience in a Helpdesk environment.
• Previous experience as a team leader preferable.
• Ability to coach and motivate a team.

Responsibilities

• Coordinate the day-to-day tasks of the Helpdesk.
• Lead and motivate a team to exceed customer expectations.
• Produce and analyse performance reports.

Skills

Leadership skills

Customer service

Organisational abilities

Communication skills

Job description

A leading facilities management provider is seeking a Helpdesk Team Leader in Bellshill. This full-time role involves coordinating a Helpdesk team, ensuring compliance with KPIs and delivering top-notch customer service. The ideal candidate will have leadership experience and excellent communication skills. They will also benefit from a competitive salary and comprehensive benefits package. Join this growing team and help drive exceptional customer experiences.