Customer Service Team Lead - FMCG | 12-Month FTC

TieTalent; Glasgow; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Up to 5% annual bonus

2 x Life Assurance policy

25 days holiday plus bank holidays

Enhanced Maternity & Paternity Leave

Pension Employer Contribution Scheme

Job summary

A leading recruitment agency is seeking a Customer Service Team Leader in East Kilbride. This full-time role focuses on guiding the team to surpass customer expectations, improving service processes, and managing customer interactions in a fast-paced environment. Candidates should have strong team management skills, experience in customer service, and familiarity with SAP and Excel. This role offers benefits including an annual bonus and 25 days of holiday.

Qualifications

• Experience leading a team is crucial.
• Comfortable in a fast-paced telephone environment.
• Understanding of supply chains in FMCG is beneficial.

Responsibilities

• Support process reviews and development within the Customer Service Centre.
• Measure team's performance through various metrics.
• Manage customer relationships and service improvements.

Skills

Team management skills

Confident in fast-paced customer service

Problem-solving skills

Logical thinking

Time management skills

Proficiency in Excel

Tools

SAP

AS400

COGNOS

Job description

A leading recruitment agency is seeking a Customer Service Team Leader in East Kilbride. This full-time role focuses on guiding the team to surpass customer expectations, improving service processes, and managing customer interactions in a fast-paced environment. Candidates should have strong team management skills, experience in customer service, and familiarity with SAP and Excel. This role offers benefits including an annual bonus and 25 days of holiday.