Weekend Helpdesk Coordinator - Part-Time (Fri/Sat)

EQUANS SERVICES LIMITED; Bellshill; Sur place; GBP 12 000 - 13 000; Temps partiel

Avantages offerts par ce poste

Life Cover

Discount shopping

Gym discounts

Cycle to work

Holiday purchase scheme

CSR days

Learning opportunities

Referral rewards

Employee networks

Mental wellbeing app

EAP access

Résumé du poste

Equans is seeking a part-time Helpdesk Coordinator for the Business Support Centre in Bellshill. The role runs 17 hours over Friday and Saturday (8am-5pm) with a salary banding of £12,464.40 - £13,083.20, plus benefits.

The team operates 24/7 support and handles multiple contracts with focus on service levels and customer care. You will log calls, dispatch resources, monitor SLAs, and provide first-line support for GeniePoint EV charging customers.

Qualifications

• Experience of working to strict SLAs & KPIs.
• Good Customer Service Skills.
• Excellent attention to detail including a high level of accuracy.
• Experience in working in a fast-paced environment.
• Experience with Microsoft packages.
• Ability to prioritise is essential.

Responsabilités

• Answer calls for a growing multi contract fast paced Helpdesk.
• Live Call logging on Internal CAFM systems.
• Assigning and Dispatching to various resources via multiple channels.
• Work to Service level agreements preventing financial penalties to the business.
• Issue reports to Internal and external clients/Customers using in-house system.
• Pro-Actively Monitor and Chase work Orders to completion within the required SLA.
• First line support for our electric vehicle charging (GeniePoint) customers.
• Action requests via various channels.
• Administration tasks as required by the business.

Connaissances

SLA/KPI management

Customer service

Attention to detail

Fast-paced environment

Microsoft packages

Prioritisation

Description du poste

Equans is seeking a part-time Helpdesk Coordinator for the Business Support Centre in Bellshill. The role runs 17 hours over Friday and Saturday (8am-5pm) with a salary banding of £12,464.40 - £13,083.20, plus benefits.

The team operates 24/7 support and handles multiple contracts with focus on service levels and customer care. You will log calls, dispatch resources, monitor SLAs, and provide first-line support for GeniePoint EV charging customers.