Helpdesk & Switchboard Pro: Calm, Efficient Support

Mitie Group plc.; Gill's Fold; On-site; GBP 15,000 - 21,000; Part time

Job summary

Mitie Group plc. is seeking a Helpdesk & Switchboard Operative at Russells Hall Hospital in Dudley. The role is permanent, part-time with zero hours per week, delivering professional and efficient helpdesk and switchboard support.

The successful candidate will handle calls, emails, and service requests, log incidents, monitor SLAs, and maintain accurate records while upholding Mitie policies. A customer-focused, confidential, and collaborative approach is essential.

Qualifications

• Experience in customer service.
• Strong written and verbal communication skills.
• Professional and approachable demeanor.
• Good organisation and time management.
• Ability to handle confidential information appropriately.

Responsibilities

• Answer incoming telephone calls professionally and courteously.
• Manage a busy switchboard and direct calls accurately.
• Respond to helpdesk emails and customer enquiries.
• Log service requests and incidents onto the helpdesk system.
• Monitor outstanding tasks and ensure timely follow-up.
• Escalate urgent issues according to procedures.
• Provide accurate information to operational teams.
• Maintain records and databases.
• Monitor performance against SLAs.
• Communicate effectively with customers, colleagues and contractors.
• Contribute to a positive team environment.

Skills

Customer service

Communication

Time management

Attention to detail

Confidentiality

Teamwork

MS Office

Tools

Microsoft Office

Job description

Mitie Group plc. is seeking a Helpdesk & Switchboard Operative at Russells Hall Hospital in Dudley. The role is permanent, part-time with zero hours per week, delivering professional and efficient helpdesk and switchboard support.

The successful candidate will handle calls, emails, and service requests, log incidents, monitor SLAs, and maintain accurate records while upholding Mitie policies. A customer-focused, confidential, and collaborative approach is essential.