Helpdesk & Switchboard Operator (Weekends)

Compass Group UK; High Wycombe; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Competitive hourly rate

Weekend shift

Supportive team

Job summary

Compass Group UK is seeking a Helpdesk & Switchboard Operator for weekend shifts in High Wycombe. You will be the first point of contact for callers, managing calls, alarms and service requests while maintaining accurate logs and providing essential administrative support.

The role requires clear communication, calm handling of emergencies, and a reliable, proactive approach to ensuring critical communications run smoothly on weekends.

Qualifications

• Previous office, helpdesk or switchboard experience
• Strong communication and interpersonal skills
• Good IT and administrative skills
• Ability to remain calm in emergency situations
• Flexible approach to working weekends and varying shift patterns

Responsibilities

• Operate a computer-based switchboard system
• Answer and manage incoming calls and service requests
• Monitor and respond to alarms, including fire, trauma and security alerts
• Record and maintain accurate information and logs
• Provide administrative and clerical support as required
• Respond confidently and professionally to emergency situations
• Liaise with internal teams and stakeholders to ensure issues are resolved efficiently
• Deliver a high standard of customer service at all times

Skills

Helpdesk experience

Strong communication

IT skills

Customer service

Calm under pressure

Job description

Helpdesk & Switchboard Operator (Weekends)

Location: High Wycombe
Salary: £13.17 per hour
Contract Type: Weekend -Zero Hour Position

Saturday 7am-3pm

Sunday 7am - 2pm

Be the Voice That Keeps Everything Running

Are you a confident communicator who thrives in a fast-paced environment? Do you stay calm under pressure and enjoy helping people? If so, we'd love to hear from you.

We're looking for a reliable and professional Helpdesk & Switchboard Operator to join our team. In this important role, you'll be the first point of contact for callers, handling a variety of enquiries while helping to keep critical communications running smoothly.

Whether you're responding to routine requests, coordinating urgent issues, or supporting emergency situations, your professionalism and attention to detail will make a real difference.

What You'll Be Doing

As a Helpdesk & Switchboard Operator, you will:

• Operate a computer-based switchboard system.
• Answer and manage incoming calls and service requests.
• Monitor and respond to alarms, including fire, trauma and security alerts.
• Record and maintain accurate information and logs.
• Provide administrative and clerical support as required.
• Respond confidently and professionally to emergency situations.
• Liaise with internal teams and stakeholders to ensure issues are resolved efficiently.
• Deliver a high standard of customer service at all times.

What We're Looking For

We're seeking someone who is:

• A confident and professional communicator.
• Calm and composed when working under pressure.
• Well organised with good attention to detail.
• Comfortable using computer systems and software.
• Adaptable and able to manage changing priorities.
• Reliable with excellent timekeeping and attendance.
• Proactive and able to work independently.
• Focused on delivering exceptional customer service.

Essential Skills & Experience

Previous office, helpdesk or switchboard experience
Strong communication and interpersonal skills
Good IT and administrative skills
Ability to remain calm in emergency situations
Flexible approach to working weekends and varying shift patterns

Why Join Us?

• Competitive hourly rate of £13.17 per hour
• A supportive and friendly team environment
• Varied and rewarding work where no two days are the same
• Opportunity to develop valuable customer service and operational skills
• A role where you'll make a genuine impact every day

If you're looking for a rewarding weekend position and have the confidence, professionalism and communication skills to excel in a busy helpdesk environment.