Helpdesk & Switchboard Operator (Weekends)

Medirest; High Wycombe; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Friendly team

Varied work

Skills development

Job summary

Medirest in High Wycombe is seeking a reliable Helpdesk & Switchboard Operator to be the first point of contact for callers and to help keep critical communications running smoothly.

This weekend, zero-hour role requires a confident communicator who stays calm under pressure, with good IT skills to answer calls, monitor alarms, record information, and provide essential administrative support as needed.

Qualifications

• Previous office, helpdesk or switchboard experience
• Strong communication and interpersonal skills
• Good IT and administrative skills
• Ability to remain calm in emergency situations
• Flexible approach to working weekends and varying shift patterns

Responsibilities

• Operate a computer-based switchboard system.
• Answer and manage incoming calls and service requests.
• Monitor and respond to alarms, including fire, trauma and security alerts.
• Record and maintain accurate information and logs.
• Provide administrative and clerical support as required.
• Respond confidently and professionally to emergency situations.
• Liaise with internal teams and stakeholders to ensure issues are resolved efficiently.
• Deliver a high standard of customer service at all times.

Skills

Confident communicator

Calm under pressure

Well organised

IT skills

Timekeeping

Tools

Switchboard system

Job description

Location: High Wycombe

Salary: £13.17 per hour

Contract Type: Weekend -Zero Hour Position

Saturday 7am-3pm

Sunday 7am - 2pm

Be the Voice That Keeps Everything Running

Are you a confident communicator who thrives in a fast-paced environment? Do you stay calm under pressure and enjoy helping people? If so, we'd love to hear from you.

We're looking for a reliable and professional Helpdesk & Switchboard Operator to join our team. In this important role, you'll be the first point of contact for callers, handling a variety of enquiries while helping to keep critical communications running smoothly.

Whether you're responding to routine requests, coordinating urgent issues, or supporting emergency situations, your professionalism and attention to detail will make a real difference.

What You'll Be Doing

• Operate a computer-based switchboard system.
• Answer and manage incoming calls and service requests.
• Monitor and respond to alarms, including fire, trauma and security alerts.
• Record and maintain accurate information and logs.
• Provide administrative and clerical support as required.
• Respond confidently and professionally to emergency situations.
• Liaise with internal teams and stakeholders to ensure issues are resolved efficiently.
• Deliver a high standard of customer service at all times.

What We're Looking For

• A confident and professional communicator.
• Calm and composed when working under pressure.
• Well organised with good attention to detail.
• Comfortable using computer systems and software.
• Adaptable and able to manage changing priorities.
• Reliable with excellent timekeeping and attendance.
• Proactive and able to work independently.
• Focused on delivering exceptional customer service.

Essential Skills & Experience

Previous office, helpdesk or switchboard experience

Strong communication and interpersonal skills

Good IT and administrative skills

Ability to remain calm in emergency situations

Flexible approach to working weekends and varying shift patterns

Why Join Us?

• Competitive hourly rate of £13.17 per hour
• A supportive and friendly team environment
• Varied and rewarding work where no two days are the same
• Opportunity to develop valuable customer service and operational skills
• A role where you'll make a genuine impact every day