Weekend Helpdesk & Switchboard Operator

Chartwells Independent; High Wycombe; On-site; GBP 17,000 - 19,000; Part time

Job summary

Chartwells Independent in High Wycombe is seeking a Helpdesk & Switchboard Operator for weekend shifts. You will be the first point of contact for callers, handling inquiries and ensuring critical communications run smoothly.

This part-time, zero-hour position offers an hourly rate of £13.17 and requires confident communication, calmness under pressure, and reliable attendance. Weekend availability and strong IT and clerical skills are essential.

Qualifications

• Previous office, helpdesk or switchboard experience.
• Strong communication and interpersonal skills.
• Good IT and administrative skills.
• Ability to remain calm in emergency situations.
• Flexible approach to working weekends and varying shift patterns.

Responsibilities

• Operate a computer-based switchboard system.
• Answer and manage incoming calls and service requests.
• Monitor and respond to alarms, including fire, trauma and security alerts.
• Record and maintain accurate information and logs.
• Provide administrative and clerical support as required.
• Respond confidently and professionally to emergency situations.
• Liaise with internal teams and stakeholders to ensure issues are resolved efficiently.
• Deliver a high standard of customer service at all times.

Skills

Confident communicator

Calm under pressure

Well organized

IT skills

Adaptable

Reliable

Independent worker

Customer service

Tools

Computer systems

Job description

Chartwells Independent in High Wycombe is seeking a Helpdesk & Switchboard Operator for weekend shifts. You will be the first point of contact for callers, handling inquiries and ensuring critical communications run smoothly.

This part-time, zero-hour position offers an hourly rate of £13.17 and requires confident communication, calmness under pressure, and reliable attendance. Weekend availability and strong IT and clerical skills are essential.