Helpdesk Support Technician (Previous Relevant Experince is Required)

JR United Kingdom; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading technology company is seeking a Service Desk Analyst to join their expanding Customer IT Service Centre in Camberley. This role involves a 4 days on / 4 days off shift pattern, providing first-line support for customer queries and incidents. The ideal candidate should have a passion for customer service and experience in retail or administration. Comprehensive training will be provided, and opportunities for career development are available.

Benefits

Company-matched pension scheme (4-6%)

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Experience in administration, coordination, retail, or customer service.
• Ability to work independently and in a team.

Responsibilities

• First point of contact for incidents, requests, and queries.
• Logging incidents and requests through online portal.
• Providing excellent customer service consistently.

Skills

Customer Service

Communication

Proficiency in Microsoft Office

Job description

Social network you want to login/join with:

Helpdesk Support Technician (Previous Relevant Experience is Required), London

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Client:

Telent

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

Service Desk Analyst

Location: Camberley, GU15 3YL (Office based role)

Working pattern: 4 days on / 4 days off shift pattern (11hr rotating shifts, 7am-7pm/7pm-7am)

Job type: Full time, Permanent

Ref: 1405

Competitive starting salary – Uncapped overtime options – 20% salary uplift for shift work - At the desk training - 26 days annual leave – Ongoing career development

Telent is seeking a Service Desk Analyst (Customer Service Helpdesk Agent) to join our expanding Customer IT Service Centre from our modern office in Camberley. We serve numerous prestigious managed service contracts and are experiencing growth, creating opportunities for new team members. We offer comprehensive training and career development!

This role involves a 4 days on / 4 days off shift pattern, with an 11-hour rotating shift schedule from 7am to 7pm or 7pm to 7am, based in our modern Camberley service centre (GU15 3YL).

Our Technology Teams at Telent are dedicated and innovative. You will be at the forefront of the digital revolution, helping to build and maintain the nation's critical infrastructure, making a tangible impact.

Responsibilities include:

• Being the first point of contact for incidents, requests, and queries via multiple channels
• Logging incidents and requests through our online portal
• Providing excellent customer service consistently
• Following up on actions and updating customers regularly
• Participating in training sessions
• Ordering and coordinating spare parts and resources
• Scheduling engineers and maintaining customer relationships
• Managing incident ownership and escalation procedures
• Achieving KPI targets set by management

Candidate profile:

The ideal candidate is passionate about customer service and communication, with experience in retail, customer service, or administration. Technical support skills are not mandatory, as training will be provided. Proficiency in Microsoft Office applications is required. This role is suitable for someone eager to develop a long-term career in customer support.

Key requirements:

• Experience in administration, coordination, retail, or customer service
• Proficiency in Microsoft Word, Excel, Outlook, and Teams
• Experience in call handling or customer service roles
• Ability to work independently and in a team
• ITIL awareness is desirable but not essential

What we offer:

At Telent, you will have opportunities across sectors and technologies, with a focus on growth and impact. We value diversity and inclusion, fostering a supportive environment where everyone can thrive.

Additional benefits include:

• Company-matched pension scheme (4-6%)
• Family-friendly policies
• Occupational health support and wellbeing portal
• Discounts on cinema, dining, and shopping through Telent Rewards

About Telent:

Telent is a leading technology company specializing in critical communications and digital infrastructure support. We connect communities and enable digital progress, with over 2,500 dedicated employees committed to excellence.

Our values:

• Be Inclusive
• Take Responsibility
• Be Customer-focused