Helpdesk Support Technician (Previous Relevant Experince is Required)

JR United Kingdom; Milton Keynes; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company is seeking a Service Desk Analyst to join their Customer IT Service Centre. This full-time, permanent role involves a 4 days on / 4 days off shift pattern, providing support for various managed service contracts. Ideal candidates will have experience in customer service and proficiency in Microsoft Office. Extensive training and career development opportunities are available.

Benefits

Company matched pension scheme

Family-friendly policies

Occupational health support

Discounts through Telent Reward scheme

Qualifications

• Experience in customer service, retail, or administrative roles.
• Proficiency in Microsoft Office programs.

Responsibilities

• First point of contact for incidents, requests, and queries.
• Logging incidents and requests through a customer portal.
• Providing excellent customer service.

Skills

Customer Service

Microsoft Office

Call Handling

Job description

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Helpdesk Support Technician (Previous Relevant Experience is Required), Milton Keynes

Client: Telent

Location: Milton Keynes

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

Service Desk Analyst

Location: Camberley, GU15 3YL (Office based role)

Working pattern: 4 days on / 4 days off shift pattern (11hr rotating shifts, 7am-7pm/7pm-7am)

Job type: Full time, Permanent

Ref: 1405

Salary and Benefits: Competitive starting salary, uncapped overtime options, 20% shift uplift, at-desk training, 26 days annual leave, career development opportunities

Telent is seeking a Service Desk Analyst (Customer Service Helpdesk Agent) to join our Customer IT Service Centre from our modern office in Camberley. We support numerous managed service contracts and are expanding our team to meet growing demand. We offer extensive training and career progression.

This role involves a 4 days on / 4 days off shift pattern, with 11-hour rotating shifts from 7am to 7pm and 7pm to 7am, based at our Camberley office (GU15 3YL).

Our Technology Teams are dedicated and innovative. Join us to contribute to the digital revolution, supporting the nation’s critical infrastructure 24/7.

Responsibilities include:

• First point of contact for incidents, requests, and queries via multiple platforms
• Logging incidents and requests through a customer portal
• Providing excellent customer service
• Following up and updating customers
• Participating in training sessions
• Ordering and managing spare parts
• Scheduling engineers and resources
• Maintaining customer relationships and incident ownership
• Collaborating with vendors and escalating issues as needed
• Meeting KPIs set by management

Candidate profile:

Ideal candidates have experience in customer service, retail, or administrative roles, with proficiency in Microsoft Office. Technical experience is not mandatory but beneficial. Training will be provided.

Key requirements:

• Experience in customer service, retail, or administrative roles
• Proficiency in Microsoft Office programs
• Call handling experience is advantageous
• Ability to work independently and in teams
• ITIL awareness is desirable

What we offer:

• Company matched pension scheme
• Family-friendly policies
• Occupational health support
• Discounts through Telent Reward scheme

About Telent:

Telent specializes in critical communications and digital infrastructure, with a team of over 2,500 employees. We foster an inclusive culture that values diversity, responsibility, and customer focus.

Our core values:

• Be Inclusive
• Take Responsibility
• Be Customer-focused