Helpdesk Operator/Scheduler

BAM UK & Ireland; Hemington; Presencial; GBP 26 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Pension

BUPA

Life assurance

26 days holiday (plus bank holidays)

Gym subsidy

BAM social club

Flexible working policy

Resumo da oferta

BAM UK & Ireland are recruiting a Helpdesk Operator/ Scheduler/Support Services Administrator to join the team, based at East Midlands Airport in Castle Donington. The role is 40 hours per week, 8:00am–4:30pm, Monday–Friday, on-site.

Primary duties include updating CAFM and client systems, attaching documents to tasks, pro-actively coordinating client maintenance with contractors, arranging site visits, and producing client site log books.

Qualificações

• Must be IT literate and proficient in Microsoft Office and CAFM.
• Prior knowledge of Concept Evolution would be advantageous but not essential.
• Experience within a customer service based environment.
• Able to work as part of a team and on own initiative.
• Positive and flexible approach to work.

Responsabilidades

• Updating CAFM & client operating system, ensuring all specific work orders are actioned.
• Attaching all relevant documentation to specific work tasks.
• Pro-actively managing client maintenance services in advance with nominated contractors.
• Arranging contractor service visits, co-ordinating with our clients.
• Producing client site log books and all other associated activity.
• Supporting other members on the help desk team as and when required.

Conhecimentos

IT literacy

Microsoft Office

CAFM

Teamwork

Customer service

Self-motivation

Ferramentas

Concept Evolution

Descrição da oferta de emprego

Building a sustainable tomorrow

BAM UK & Ireland are recruiting a Helpdesk Operator/ Scheduler/Support Services Administrator to join the team and based out of our offices based at East Midlands Airport in Castle Donington. Working 40 per week 8.00am - 4.30pm Monday - Friday.

Building a sustainable tomorrow

BAM UK & Ireland are recruiting a Helpdesk Operator/ Scheduler/Support Services Administrator to join the team and based out of our offices based at East Midlands Airport in Castle Donington. Working 40 per week 8.00am - 4.30pm Monday - Friday.

Making Possible

• Updating our CAFM & client operating system, ensuring all specific work orders are actioned.
• Attaching all relevant documentation to specific work tasks.
• Pro-actively managing client maintenance services in advance with our nominated contractors.
• Arranging contractor service visits, co-ordinating with our clients.
• Producing client site log books and all other associated activity.
• Supporting other members on the help desk team as and when required.

What's in it for you?

In addition to an attractive salary we offer a significant benefits package including contributory pension, BUPA, life assurance, 26 days holiday (plus bank holidays), gym subsidy, BAM social club membership and many more exciting benefits. BAM operates a flexible working policy.

What do you bring to the role?

• A positive and flexible approach to work.
• Must be IT literate and proficient in the use of Microsoft Office and familiar with CAFM.
• Prior knowledge of Concept Evolution would be advantageous but not essential.
• The ability to work as part of a team.
• Able to work on own initiative.
• Experience within a customer service based environment.

About BAM

Building a sustainable tomorrow. That's our mission and our promise at BAM. It's how we engineer vital infrastructure and construct high-quality buildings as one of the largest construction companies in Europe. We strive to create an environment where everybody feels welcome and valued. We're on an exciting journey to employ the best talent to join us regardless of social background, race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.

The application process

BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you. "Join us in Making Possible".

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