Customer Service Coordinator

BAM UK & Ireland; Wellingborough; Híbrido; GBP 21 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Contributory pension

BUPA

Life assurance

25 days holiday (increases with length

Holiday purchase scheme

Gym subsidy

BAM social club membership

Resumo da oferta

BAM Site Solutions is recruiting a Customer Service Coordinator to be based at our offices in Wellingborough. The role involves processing hire and sales transactions, answering calls, and resolving customer queries to ensure an outstanding service experience.

You will develop product knowledge through training, support cross hire/purchasing activities, and contribute to a culture of compliance with safety and sustainability standards, while providing efficient administrative support.

Qualificações

• GCSEs in English and Mathematics (or equivalent).
• Strong communication skills, both written and verbal, preferred.
• Attention to detail and good numeracy skills.

Responsabilidades

• Prepare customer quotations and orders efficiently to deliver a first-class experience.
• Develop knowledge of BAM Site Solutions product range through training and development.
• Embed compliance with UK & Ireland policies, safety and sustainability standards.
• Respond promptly to enquiries and keep customers updated by email or phone.
• Assist in cross hire and purchasing from supplier database and work with product managers.
• Provide administrative support to the Customer Service team and Site Solutions Hub.

Conhecimentos

Strong communication

Attention to detail

Team player

Formação académica

GCSEs in English and Mathematics

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Building a sustainable tomorrow

BAM Site Solutions is recruiting a Customer Service Coordinator to be based out of our Offices in Wellingborough.

Working 37.5 hours per week Monday - Friday.

The Customer Service Coordinator provides an outstanding service to our clients through the Site Solutions Hub, processing hire & sales transactions efficiently, answering calls and assisting in the resolution of customer queries.

Making Possible

• Preparation of customer quotations and orders efficiently ensuring a first class customer experience through the BAM Site Solutions Hub.
• Developing a good working knowledge of our product range through training and continuous development.
• Embed a culture of compliance to all UK & Ireland policies, targets, standards, and strategy in relation to safety, health, wellbeing, and sustainability.
• Ensuring prompt response to enquiries and that transactions are processed efficiently with customers kept up to date on progress via email or telephone.
• Assisting in the cross hire and purchasing of products from an agreed supplier database to fulfil customer requirements, as well as working closely with our internal product managers.
• Associated administrative tasks to support the overall Customer Service team and Site Solutions Hub.

IND1

What’s in it for you?

A challenging and continuously changing environment in a forward thinking organisation.

In addition to an attractive salary we offer a significant benefits package, contributory pension, BUPA, life assurance, 25 days holiday (increases with length of service), holiday purchase scheme, gym subsidy and BAM social club membership.

BAM operates a flexible working policy, actively encouraging periods of remote home working and flexibility in start and finish hours to fit into an individual's busy lifestyle.

What do you bring to the role?

We’re Looking For a Detail-oriented Individual Who Is Diligent And Motivated, Who Is Also a Team Player. The Ideal Candidate Will Have

• GCSEs in English and Mathematics (or equivalent).
• Previous hire industry experience and knowledge (Preferred but not essential).
• Strong communication skills, both written and verbal.
• Keen attention to detail, ensuring accuracy and good numeracy skills.
• Good IT skills, with proficiency in Microsoft Office (Excel in particular).

About BAM

Building a sustainable tomorrow. That’s our mission and our promise at BAM. It’s how we engineer vital infrastructure and construct high-quality buildings as one of the largest construction companies in Europe.

We strive to create an environment where everybody feels welcome and valued. We’re on an exciting journey to employ the best talent to join us regardless of social background, race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.

The application process

BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you.