Helpdesk Operator/Scheduler

BAM Construct UK; East Midlands; On-site; GBP 22,000 - 28,000; Full time

Job summary

BAM UK & Ireland is recruiting a Helpdesk Operator/ Scheduler/Support Services Administrator to join the team at East Midlands Airport, Castle Donington. This role is based in our office, working 40 hours per week, 8:00am to 4:30pm, Monday to Friday.

You will update CAFM and client OS, attach documents to work orders, pro-actively manage client maintenance with contractors, arrange site visits, and support the help desk team.

Qualifications

• A positive and flexible approach to work.
• Must be IT literate and proficient in the use of Microsoft Office and familiar with CAFM.
• Prior knowledge of Concept Evolution would be advantageous but not essential.
• The ability to work as part of a team.
• Able to work on own initiative.
• Experience within a customer service based environment.

Responsibilities

• Updating our CAFM & client operating system, ensuring all specific work orders are actioned.
• Attaching all relevant documentation to specific work tasks.
• Pro-actively managing client maintenance services in advance with our nominated contractors.
• Arranging contractor service visits, co-ordinating with our clients.
• Producing client site log books and all other associated activity.
• Supporting other members on the help desk team as and when required.

Skills

IT literacy

MS Office

CAFM familiarity

Concept Evolution

Teamwork

Initiative

Customer service

Job description

BAM UK & Ireland are recruiting a Helpdesk Operator/ Scheduler/Support Services Administrator to join the team and based out of our offices based at East Midlands Airport in Castle Donington. Working 40 per week 8.00am - 4.30pm Monday - Friday.

Making Possible

• Updating our CAFM & client operating system, ensuring all specific work orders are actioned.
• Attaching all relevant documentation to specific work tasks.
• Pro-actively managing client maintenance services in advance with our nominated contractors.
• Arranging contractor service visits, co-ordinating with our clients.
• Producing client site log books and all other associated activity.
• Supporting other members on the help desk team as and when required.

What do you bring to the role?

• A positive and flexible approach to work.
• Must be IT literate and proficient in the use of Microsoft Office and familiar with CAFM.
• Prior knowledge of Concept Evolution would be advantageous but not essential.
• The ability to work as part of a team.
• Able to work on own initiative.
• Experience within a customer service based environment.