Helpdesk Operator

University of Sheffield; Sheffield; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Flexible working

Wellbeing support

Discounts

Job summary

University of Sheffield, Estates & Facilities Management, is looking for an experienced Helpdesk Operator to provide high-quality support to the EFM Helpdesk on campus in Sheffield.

The role involves handling enquiries, inputting jobs on the Planon Facilities Management Database, issuing keys, and updating staff and student access requests. A proactive approach and IMS awareness are essential.

Qualifications

• Handling enquiries and requests for a number of functions within EFM
• Inputting incoming jobs on the Planon Facilities Management Database
• Issuing keys to university staff and departments and updating access requests

Responsibilities

• Provide high-quality helpdesk support to the EFM Helpdesk
• Collaborate with administrative team on cross-functional activities
• Maintain and update staff and student card access requests and keys process

Skills

Customer service

Enquiries handling

Tools

Planon FM Database

Job description

What We Offer

We have an exciting opportunity for an experienced Helpdesk Operator to join the Estates & Facilities Management department (EFM). You will provide high-quality support to the EFM Helpdesk. The Helpdesk Team provides a central service for administering enquiries and requests for a number of prime functions between EFM and all other University Departments. This large team supports the University across the Campus.

Whilst the role will be based primarily in the Helpdesk offices it is essential to work collaboratively with other members of the administrative team and participate in general duties and cross-functional activities for the benefit of the department based in other areas. The main duties of this post include handling enquiries, inputting incoming jobs on the system and maintaining the Planon Facilities Management Database. You will manage the issuing of keys to university staff and departments. You will also maintain and update both staff and student card access requests. You should have a proactive approach to work and a positive attitude to change and improvement showing commitment to Integrated Management System (IMS) principles.

The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university.

We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more.

Find out more at sheffield.ac.uk/jobs/benefits and join us to become part of something special.

We build teams of people from different heritages and lifestyles from across the world, whose talent and contributions complement each other to greatest effect. We believe diversity in all its forms delivers greater impact through research, teaching and student experience.