Helpdesk Operator

Livin Housing Limited; London; On-site; GBP 28,000; Full time

Job summary

A leading housing company in London seeks a Helpdesk Operator to provide essential support and administration for their operations. This full-time role involves scheduling works, managing communications, and ensuring excellent service delivery to clients and subcontractors. The position offers a competitive salary and various benefits, including generous annual leave and staff discounts.

Benefits

25 days of annual leave plus bank holidays

Annual Mears Fun Day

Paid volunteering leave

Staff discounts through Mears Rewards

Family-friendly policies

Uniform provided

Qualifications

• Experience in a call centre environment.
• Ability to work independently or as part of a team.

Responsibilities

• Answering calls from residents and booking appointments for operatives.
• Scheduling works orders through in-house system.

Skills

Customer service

IT literacy

Job description

Annual salary: up to £27,077.51

Helpdesk Operator

Rainham

Full Time Permanent.

Salary up to £27,077.51 per annum

“A desire to make a positive difference wherever we operate has always been at the heart of our business. It was 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company.”

About the Role:

As a Helpdesk Operator, you will work with London Borough of Havering on a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the community.

You will be based in our Rainham branch, providing administration and helpdesk support. This role is central to our communication with clients, our team, and our subcontractors/suppliers. You will be responsible for scheduling works orders through our in-house system, allocating repair works to trade operatives, and ensuring all works are completed with minimal turnaround time.

Main Duties:

• Answering calls from residents and booking appointments for operatives
• Assisting with email responses and diary management for supervisors and surveyors
• Supporting other administrative tasks within the branch

Role Criteria:

• Experience in a call centre environment
• Good customer service skills
• IT literacy
• Ability to work independently or as part of a team

All roles require candidates to have the right to work in the UK. Mears does not currently sponsor visas.

Applicants should be aware that all roles are subject to DBS/security checks prior to employment.

Benefits:

• 25 days of annual leave plus bank holidays
• Annual Mears Fun Day as a token of appreciation from the executive team
• Paid volunteering leave to support community engagement
• Staff discounts through Mears Rewards, including groceries, holidays, eye tests, and savings schemes
• Family-friendly policies
• Uniform provided

To apply or discuss your application, contact:

Laura Bourne ([e-mail])

We are committed to diversity and inclusion, are a Disability Confident employer, and support the Armed Forces Covenant, having received the Gold Award in the Defence Employer Recognition Scheme (ERS).

We also support veterans transitioning into civilian careers through the Career Transition Partnership.

We invite applicants to voluntarily share background information during the application process to help us promote social mobility. This information is optional and will not affect your application.