Customer Service Coordinator

Fawkes and Reece; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury property developer is seeking a Customer Service Coordinator to support their Aftercare Department in Dagenham. The successful candidate will be responsible for customer interactions, defect diagnosis, and maintaining relationships with subcontractors, ensuring high-quality service delivery.

Qualifications

• Good knowledge of the New Build Industry.
• Confidence in dealing with customers at all levels.

Responsibilities

• Dealing with customers via phone, email, and face-to-face interactions.
• Monitoring the Central Customer Service email inbox.
• Updating the CRM system with all customer communications.

Skills

Customer service

Communication

Problem-solving

Job description

Reference: ZG/02030418_1747897048
Posted: May 22, 2025

A luxury property developer operating in the UK is currently looking for a Customer Service Coordinator to join their site team supporting the Aftercare Department in Dagenham.

To succeed in this role, you should have good knowledge of the New Build Industry, confidence in dealing with customers at all levels, and the ability to diagnose defects.

Responsibilities:

1. Dealing with customers via phone, email, and face-to-face interactions.
2. Discussing defects with customers and booking engineers or subcontractors for specialist issues.
3. Monitoring the Central Customer Service email inbox.
4. Providing excellent customer service and serving as the first point of contact for the team.
5. Updating the CRM system with all customer communications.
6. Closing jobs in the system once completed.
7. Booking engineers and subcontractors to carry out works.
8. Maintaining good relationships with subcontractors for specialized works.
9. Handling purchase order invoices.

If interested, please apply below or contact Zoe Georgiou at the Fawkes & Reece London office for more information.