Service Desk Analyst – 1st/2nd Line | Home-based, UK, Nationwide

TN United Kingdom; London; Remote; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Service Desk Analyst to join their Technology Team. This role offers the opportunity to provide essential support to internal customers, handling first and second-line incidents with a flexible approach. As a key player in the organization, you will not only resolve technical queries but also contribute to maintaining a robust asset register. If you possess excellent communication skills and a solid understanding of IT support, this role is perfect for you. Join a mission-driven team that values diversity and is committed to making a real difference in people's lives.

Qualifications

• Flexible approach and effective team player.
• Experience in providing IT support and resolving incidents.

Responsibilities

• Act as the first point of contact for technical support.
• Log all first-line technical queries and requests.
• Maintain asset register and resolve IT incidents.

Skills

Excellent communication skills

Experience working on a service desk

Good understanding of Microsoft technologies

Understanding of computer hardware repair

Job description

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Service Desk Analyst – 1st/2nd Line | Home-based, UK, Nationwide, London

Client: Stroke Association

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

f6e3c7503692

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

We are seeking to recruit an individual who displays a flexible approach, excellent communication skills, and is an effective team player.

Reporting to the Infrastructure and Service Desk Manager within the Technology Team, the Service Desk Analyst will receive and log all first-line technical queries and requests on the service management tool and provide direct support to internal customers for 1st & 2nd line incidents.

Key Accountabilities and Main Responsibilities

• Act as the first point of contact, providing local and remote users with technical support and requests.
• Provide IT support to the organization.
• Resolve IT incidents and service requests.
• Maintain asset register.

Experience & Personal Attributes

• Experience working on a service desk.
• Good understanding of Microsoft technologies.
• Good understanding of software applications.
• Understanding of computer hardware repair.

Applicants must reside in the UK and have the right to work in the UK.

Find out more by downloading the role profile for the Service Desk Analyst – 1st/2nd Line role.

Please include the role title and reference number in your application to ensure it is directed appropriately.

Interviews will be conducted via video conferencing. Please inform us if this presents any challenges when applying.

We aim to reduce barriers to inclusion. Completing our equal opportunities form helps us understand who is applying and succeeding, without affecting your application.

We are committed to building a diverse organization that recognizes and promotes individuality and harnesses the value of diversity to achieve our goals. We encourage applications from all backgrounds, especially those with lived experience of stroke.

Still have questions?

• Learn more about our work.
• Discover the benefits of joining us.
• Find out how your information will be used.

Every five minutes, a stroke occurs in the UK, impacting lives instantly. Recovery is challenging, but with the right support, the brain can adapt and recover.

We believe everyone deserves the best post-stroke life, and it takes a team effort to achieve this.

We provide support, fund research, and campaign to ensure the best care for those affected by stroke.

We are working to improve our team's diversity, recognizing that individuality enriches our work and supports our mission.

We strongly encourage applications from all backgrounds, particularly from those with lived experience of stroke and under-represented communities.

Join us in making a difference—help rebuild lives after stroke.