Airfreight Customer Service Coordinator

CEVA Logistics; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

CEVA Logistics is seeking an Airfreight Customer Service Coordinator to ensure exceptional customer satisfaction. This role involves monitoring air shipments, resolving issues, and maintaining accurate documentation. Join a dynamic team that values your professional growth and offers a competitive benefits package.

Benefits

Competitive annual leave entitlement

Pension and life assurance

Employee benefits platform

Qualifications

• Experience in airfreight or multi-modal logistics.
• Excellent communication skills at all levels.
• Ability to oversee multiple projects.

Responsibilities

• Monitor customer orders from pick-up to delivery.
• Ensure accurate documentation and invoicing.
• Build relationships with suppliers and carriers.

Skills

Attention to detail

Problem-solving

Customer focus

Job description

Join to apply for the Airfreight Customer Service Coordinator role at CEVA Logistics

2 days ago Be among the first 25 applicants

Join to apply for the Airfreight Customer Service Coordinator role at CEVA Logistics

We are seeking a highly motivated and detail-oriented Airfreight Customer Service Coordinator to join our dynamic Bollore team and play a key role in ensuring customer satisfaction.

This role will provide outstanding levels of customer care, proactively expedite and monitor movements in order to meet and exceed our clients expectations. You will work closely with internal teams and external partners to ensure timely and accurate processing of air shipments, resolving customer issues, and optimising the customer experience.

This is a Monday – Friday role.

WHAT ARE YOU GOING TO DO?

• Price, plan and monitor customer orders with full accuracy and visibility from pick-up to delivery point.
• Provide solution options for both price and service.
• Ensure all documentation, are checked in an accurate and timely fashion and that client profiles are updated.
• Ensure files are invoiced and completed correctly.
• Maintain liaison with all SDV operational and support departments.
• Build relationships with the network, third party suppliers and carriers to ensure best practice, service and cost control.

WHAT ARE WE LOOKING FOR?

We are looking for the successful candidate to have multi-model experience or significant airfreight experience. You will have a flexible attitude to working in a multi-modal environment and you must be customer focused, putting the customer at the heart of everything you do. It is essential you have excellent attention to detail and problem-solving skills with the ability to communicate at all levels. It is desirable if you have experience with temperature control shipping with the ability to oversee a number of projects.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Distribution, and Supply Chain

• Industries

  Transportation, Logistics, Supply Chain and Storage

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