Service Desk Analyst

RemoteWorker UK; Greater London; Remote; GBP 27,000 - 32,000; Full time

Job summary

An established industry player is seeking a Service Desk Analyst to join their dynamic team. This exciting opportunity involves providing top-notch support in a home-based role, with occasional travel. The ideal candidate will have extensive experience with Active Directory and o365, along with a strong background in Windows desktop support. You will be the first point of contact for users, ensuring that issues are resolved efficiently and effectively while maintaining communication with senior IT staff. If you are passionate about delivering excellent service and are ready to take on new challenges, this role is perfect for you.

Qualifications

• Experience in a similar role with extensive knowledge of Active Directory.
• Proficient in o365 and Windows desktop support.

Responsibilities

• Act as the first point of contact on the Service Desk.
• Ensure timely communication of major issues to management.
• Provide high levels of 1st and 2nd line call fix.

Skills

Active Directory

o365

Windows desktop support

Networking

DNS

DHCP

Windows Server

Remote monitoring tools

Job description

Service Desk Analyst – (Service Desk, DNS, DHCP, Networking, Active Directory, AD, Windows, Server, o365) – Permanent – Home Based

Charles Simon Associates are currently looking for a Service Desk Analyst on a permanent basis for our prestigious client who has their head office in Manchester.

Location: Home Based with some travel

Salary: Up to £32,000 per annum D.O.E

Skills/Requirements for the Service Desk Analyst:

1. Previous experience in a similar role
2. Extensive Active Directory experience
3. o365 experience
4. Experience of working with remote monitoring tools
5. Windows desktop support versions 8 and above
6. Any experience of Windows Server is highly desirable

Start date: ASAP for the Service Desk Analyst

Responsibilities:

1. Ensuring that the Service Desk Manager and other senior members of the IT business are kept informed of progress and in particular are told of major problems and/or issues in a timely manner
2. Being the first point of contact on the Service Desk
3. New Starters and Leavers administration from the technical perspective
4. Working to and within already agreed SLA’s and KPI’s
5. Providing Application Support when needed
6. Providing high levels of 1st and 2nd line call fix where possible
7. Reporting faults and maintaining logs on desktop and laptop numbers within the business

Please send an up-to-date copy of your CV to be considered for the Service Desk Analyst position.