Helpdesk & Facilities Admin Coordinator

Room At The Top Recruitment; Essex; Sur place; GBP 27 000 - 28 000; Plein temps

Résumé du poste

Room At The Top Recruitment is seeking a Helpdesk Administrator for our client based in Harlow. The role involves first-line support for end-users, logging and tracking service requests, and assisting Contracts Managers with administration.

Hours are 8:00 to 17:00, Monday to Friday, with a salary of £26,500–£27,500 depending on experience. You will help prepare small quotations and cost jobs for invoicing while maintaining high service standards.

Qualifications

• Proven experience in a helpdesk or administrative role.
• Excellent communication and customer service skills.
• Good computer literacy and analytical abilities.
• Strong organisation and planning capabilities.
• Ability to write clear, simple instructions and work under pressure.

Responsabilités

• Be the first point of contact for service requests via phone, email, or client system.
• Log, track, and manage work orders and requests using the client system.
• Assign tasks based on priority and location and monitor progress.
• Maintain accurate records of communications, statuses, and updates.
• Escalate urgent issues and generate performance/compliance reports.
• Support administration tasks across the team and liaise with clients.

Connaissances

Communication

Customer Service

Organisational Skills

Data Entry

Reporting

Outils

Microsoft Word

Microsoft Excel

Description du poste

Room At The Top Recruitment is seeking a Helpdesk Administrator for our client based in Harlow. The role involves first-line support for end-users, logging and tracking service requests, and assisting Contracts Managers with administration.

Hours are 8:00 to 17:00, Monday to Friday, with a salary of £26,500–£27,500 depending on experience. You will help prepare small quotations and cost jobs for invoicing while maintaining high service standards.