Service Desk Technician

e-Fotografija; London Borough of Harrow; On-site; GBP 25,000 - 35,000; Full time

Job summary

An independent boys' boarding school is seeking an ICT Technician to support their extensive IT Service Desk. The role involves delivering first and second line IT support, engaging in problem-solving, and maintaining user satisfaction, all within a vibrant educational community.

Benefits

Free lunch

Free parking

Automatic enrolment in pension scheme

Access to sports facilities

Subsidised membership of clubs

Qualifications

• Experience in a similar role.
• Strong helpdesk skills and excellent customer relationship abilities.

Responsibilities

• Assist in operating the IT Service Desk and documenting issues.
• Deliver friendly user support for students and staff.
• Prepare devices for new users.

Skills

Helpdesk skills

Problem-solving

Customer relationship abilities

Job description

An independent boarding school for boys aged 13 to 18

ICT Technician

Permanent, Full time: 40 hours per week, Monday to Friday 9am - 5pm, with out of hours on-call flexibility as required.

The role: The IT Technician will assist in operating the IT Service Desk, identifying, resolving, and documenting issues as they arise. You will be responsible for delivering friendly user support for students and staff, including first and second line support for IT hardware, software, and network issues, and preparing devices for new users.

The skills: This role suits someone who wants to work in a unique environment. You should have experience in a similar role, with strong helpdesk skills and excellent customer relationship abilities. You will enjoy problem-solving and continuous improvement of departmental expertise and effectiveness. You will work within a friendly team, in a setting surrounded by historic buildings, and be an active part of our vibrant school community.

The environment: Harrow School is located on a beautiful site in Harrow on the Hill, northwest London. With around 835 boys, the school supports thousands of users including pupils, teachers, parents, and staff from the wider school community. The IT department manages an extensive fibre optic network connecting over a hundred buildings across a 324-acre historic estate.

The benefits include:

• Free lunch
• Free parking
• Automatic enrolment in the school's pension scheme
• Access to sports facilities such as swimming pool, gym, and running track
• Subsidised membership of tennis, golf, angling, and social clubs

Applications will be processed as received, and interviews may occur before the closing date; early applications are encouraged.

Harrow values diversity and inclusion. We welcome applicants from all backgrounds to bring their skills to our community.

The school is committed to safeguarding children. Successful applicants must undergo enhanced child protection screening, including checks with previous employers and the Disclosure and Barring Service. It is an offence to apply if barred from regulated activity involving children.

No staff member can start until these checks are complete, which may take up to a month. Please plan accordingly.