Help Desk Engineer

JR United Kingdom; City Of London; On-site; GBP 28,000 - 40,000; Full time

Job summary

A leading European IT services company is hiring a Helpdesk Engineer based in London for a full-time on-site role. The position focuses on providing high-level technical support, troubleshooting, and ensuring the smooth operation of IT services, ideal for proactive and organized candidates with relevant IT skills.

Qualifications

• 1+ to 3+ Years in IT Support Experience.
• Strong knowledge of various IT tools and environments.
• Prior experience supporting IT infrastructure projects.

Responsibilities

• Deliver hands-on desktop and network support including PC and call centre systems.
• Plan, configure, and implement network, PC, and security systems.
• Provide first-line troubleshooting and manage service delivery schedules.

Skills

Microsoft Windows 10/11

Microsoft 365

Windows Server

Active Directory

Virtualisation

Cloud services (AWS, Azure)

Networking hardware (Switches/Routers/IPT)

Firewall products

Job description

Social network you want to login/join with:

Help Desk Engineer, London (City of London)

Client:

Location:

London (City of London), United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

3

Posted:

16.06.2025

Expiry Date:

31.07.2025

Job Description:

New Opportunity: Helpdesk Engineer (12 Month FTC) | London (On-site)

Location: London, Thomas More Square (Customer site)

Type: Full-time | On-site

A leading European IT services company is seeking a proactive and customer-focused Helpdesk Engineer to join its on-site support team in London. This role is ideal for an experienced IT professional with strong technical support skills and excellent communication abilities.

About the Role

The Helpdesk Engineer will act as a key point of contact for technical support, providing desktop and network assistance while maintaining a high standard of customer service. The position involves a combination of day-to-day troubleshooting, system implementations, and project-based work, ensuring seamless operation of the client’s IT environment.

Key Responsibilities

• Deliver hands-on desktop and network support, including PC and call centre systems
• Plan, configure, and implement network, PC, and security systems
• Manage service delivery schedules, migrations, and proof-of-concept testing
• Provide first-line troubleshooting, acting as the escalation point for customer enquiries
• Maintain secure, tidy, and operational environments
• Attend customer sites for project and maintenance support when required
• Produce regular status reports for management and maintain accurate technical documentation
• Carry out vendor coordination and manage new service features and implementations
• Respond to ad hoc requests from management

Candidate Requirements

• 1+ to 3+ Years in IT Support Experience
• Strong knowledge of Microsoft Windows 10/11, Microsoft 365, Windows Server, Active Directory, Virtualisation, Cloud services (AWS, Azure), Office applications, networking hardware (Switches/Routers/IPT), and firewall products
• Experience managing multiple tasks in a fast-paced environment
• Reliable, detail-oriented, and highly organised with good timekeeping
• Prior experience supporting IT infrastructure projects and desktop security systems