AV Technician

The Midland Hotel; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading hotel chain as an AV Support Technician, where you will provide vital technical support for events and help maintain equipment standards. Be part of a dynamic team dedicated to guest satisfaction and enjoy comprehensive training, flexible hours, and numerous employee perks.

Benefits

Flexible working hours

Employee of the month bonuses

Meals on duty

Discounted hotel stays

28 days holiday entitlement

Qualifications

• Hands-on knowledge of technical equipment desired.
• Good working knowledge of Microsoft Office applications.
• Experience in hotel conference industry is beneficial.

Responsibilities

• Provide AV and technical support for hotel clients.
• Ensure neat setup of AV equipment for events.
• Assist with IT-related enquiries and equipment maintenance.

Skills

Customer service skills

Attention to detail

Good communication

Time management

Teamwork

Tools

Microsoft Office

Job description

Leonardo Hotels UK are looking for an enthusiastic, genuine, and friendly person who wants to contribute to our guests having a memorable stay with us.

We have an opportunity for you to join the team as an AV Support Technician.

We want you to be part of a diverse team working together to ensure our guests have a great experience and stay.

Job Purpose:

To provide AV and technical support as required to all clients facilitating the hotel.

What you can expect:

• Service all AV requirements requested by clients through the hotel events team.
• Offer technical support to the venue's AV Manager and Events team.
• Ensure all equipment is set up neatly and to a high standard.
• Assist with multimedia broadcasting support.
• Respond quickly to emergency/ad-hoc requests.
• Assist with IT-related enquiries during support, escalating issues if required.
• Maintain an ongoing stock check of equipment stored on site.
• Collaborate with the hotel's operations staff to ensure each room has correctly set up AV equipment.
• Operate events as needed.

What we expect from you:

• Be hardworking and enthusiastic.
• Have hands-on knowledge of technical equipment (training can be provided, e.g., mixing a sound desk).
• Knowledge and experience of the hotel conference industry (beneficial but not essential).
• Customer service skills.
• Be a good team player.
• Have good attention to detail and take pride in your work.
• Good communication and time management skills.
• Computer literate with a good working knowledge of Microsoft Office applications including Excel, Word, Outlook, and PowerPoint.

Why work with us? – to receive practical training, development, and progression within a dynamic and expanding company. We support your career in hospitality with great programs.

Some benefits include:

• Varied and interesting work with no two days the same.
• Flexible working hours with shift work, but no split shifts, supporting work-life balance.
• Opportunity to work with friendly people in a positive culture with employee satisfaction at 82% (2017).
• Celebrations like birthday cards every year.
• Work for a respected brand that values people development.
• Multiple locations across the UK and Ireland, with support for relocation if desired.
• Smart uniform.
• Meals on duty.
• Monthly engagement activities and annual charity events.
• Extensive training courses.
• Employee of the month bonuses and recognition.
• Earn Leo Points to redeem for gifts.
• Discounted hotel stays for employees and reduced rates for friends and family.
• 28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days.