IT Help Desk Engineer

FM Conway Ltd; Sevenoaks; On-site; GBP 25,000 - 35,000; Full time

Job summary

FM Conway is searching for an IT Help Desk Engineer to join their thriving IT team in Sevenoaks. This permanent position involves providing service desk support, maintaining hardware and software systems, and ensuring optimal performance. Candidates should have strong IT skills, particularly with Microsoft technologies, and will receive various benefits like training opportunities and access to an on-site gym.

Benefits

Career and professional development

23 days holiday plus bank holidays

Access to on-site gym

Subsidized restaurant

Health and well-being support

Qualifications

• Strong understanding of IT support and hardware.
• Demonstrable experience in applying technology effectively.
• Must have driving license for site visits.

Responsibilities

• Maintain and improve company hardware and network systems.
• Ensure reliability and security of IT systems.
• Monitor system performance and apply necessary upgrades.

Skills

Active Directory

PC hardware

Microsoft Office support

Network experience

Education

GCSE level

Job description

FM Conway is currently seeking an IT Help Desk Engineer to join our busy and thriving IT Team. As our IT Help Desk Engineer, you will provide service desk support across the business. You will play a key role in implementing, administering, and maintaining a variety of hardware, software, and network products including all variants of Microsoft Windows. This is a permanent, full-time position based at our head office in Sevenoaks, Kent.

The duties of the IT Helpdesk Engineer role will include:

1. Maintaining and improving the company's hardware, network, and other computer equipment and records.
2. Ensuring that the reliability and security of the system are always maintained.
3. Monitoring system performance and undertaking maintenance and upgrades as required.
4. Supporting other team members with their workload as required.

What skills and experience do you need?

We are looking for a passionate IT Help Desk Engineer with a strong understanding of PC hardware, peripheral devices, and basic network experience. You will have experience with Active Directory, password resets, Microsoft Office support, Office 365, and demonstrable experience of applying technology to benefit the business. It is essential to have an excellent understanding of Microsoft operating systems and Microsoft Office products, and to be educated to GCSE level. A driving license is essential for this role as site visits may be required.

What benefits will you receive?

As our IT Help Desk Engineer, we offer a range of benefits including career and professional development, 23 days holiday plus bank holidays, opportunities for training, and access to shopping discounts through our Rewarding Great People platform. Based at our Sevenoaks Head Office, you will have free access to our on-site gym and a subsidized restaurant. We also provide health and well-being benefits, including 24-hour advice lines and support from mental health first aiders.

A brief introduction to FM Conway and our Information Technology Division

FM Conway is a family-run business with over 60 years of experience in creating sustainable transportation solutions. We pride ourselves on our core values of Care, Innovation, Integrity, and Excellence. Our IT team is friendly and ambitious, supporting a variety of projects including application development, business process change, and system support. Our 10-year strategy focuses on self-delivery, environmental sustainability, and technology, driving efficiency and innovation.

If you would like to Join our Family as our IT Help Desk Engineer, please click ‘apply’ today.

Closing Date: 05/07/2025

FM Conway is an award-winning equal opportunities employer committed to creating an inclusive culture that values diversity. EDI-Strategy

If you're excited about this role but unsure if you meet all criteria, we encourage you to apply anyway, as you may still be the right candidate.

We look forward to receiving your application!