Help Desk Engineer

JR United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading European IT services company is seeking a proactive Helpdesk Engineer for its on-site support team in London. The role involves providing technical support, troubleshooting, and maintaining a high standard of customer service while managing various IT tasks and projects.

Qualifications

• 1+ to 3+ years in IT support experience.
• Strong knowledge of Microsoft Windows 10/11, Microsoft 365, and networking hardware.
• Experience supporting IT infrastructure projects.

Responsibilities

• Deliver hands-on desktop and network support.
• Plan, configure, and implement network and security systems.
• Produce regular status reports for management.

Skills

Technical support

Communication

Networking

Troubleshooting

Organizational skills

Job description

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? New Opportunity: Helpdesk Engineer (12 Month FTC) | London (On-site) ?

Location: London, Thomas More Square (Customer site)

Type: Full-time | On-site

A leading European IT services company is seeking a proactive and customer-focused Helpdesk Engineer to join its on-site support team in London. This role is ideal for an experienced IT professional with strong technical support skills and excellent communication abilities.

? About the Role

The Helpdesk Engineer will act as a key point of contact for technical support, providing desktop and network assistance while maintaining a high standard of customer service. The position involves a combination of day-to-day troubleshooting, system implementations, and project-based work, ensuring seamless operation of the client’s IT environment.

? Key Responsibilities

• Deliver hands-on desktop and network support, including PC and call centre systems
• Plan, configure, and implement network, PC, and security systems
• Manage service delivery schedules, migrations, and proof-of-concept testing
• Provide first-line troubleshooting, acting as the escalation point for customer enquiries
• Maintain secure, tidy, and operational environments
• Attend customer sites for project and maintenance support when required
• Produce regular status reports for management and maintain accurate technical documentation
• Carry out vendor coordination and manage new service features and implementations
• Respond to ad hoc requests from management

? Candidate Requirements

• 1+ to 3+ Years in IT Support Experience
• Strong knowledge of Microsoft Windows 10/11, Microsoft 365, Windows Server, Active Directory, Virtualisation, Cloud services (AWS, Azure), Office applications, networking hardware (Switches/Routers/IPT), and firewall products
• Experience managing multiple tasks in a fast-paced environment
• Reliable, detail-oriented, and highly organised with good timekeeping
• Prior experience supporting IT infrastructure projects and desktop security systems