Helpdesk Coordinator – Dynamic Facilities FM Role

Kudos Services; Warrington; On-site; GBP 17,000 - 28,000; Full time

Benefits offered by this job

25 days AL + BH

Life Insurance

Pension Scheme

Employee Assistance Programme

salary sacrifice schemes

gym & retailer discounts

Job summary

Kudos Services is a specialist facilities management provider based in Warrington, recruiting a Helpdesk Coordinator to join the Operations team. You will help coordinate reactive and planned maintenance across contracts, acting as a central point of contact for maintenance requests and ensuring tasks are prioritised via the CAFM system.

Reporting to the Helpdesk Supervisor/Manager, you will liaise with engineers, subcontractors and clients, raise purchase orders, assist with reporting and

Qualifications

• Experience in a helpdesk, scheduling, coordination or administration role, ideally within a facilities management environment.
• Excellent communication and customer service skills, with the ability to build positive working relationships with a range of stakeholders.
• Strong organisational skills and the ability to manage multiple priorities and deadlines simultaneously.
• Good IT skills, including Microsoft Office applications and experience working with CAFM systems.
• A proactive and detail-focused approach, with a commitment to maintaining accurate records and delivering high-quality service.

Responsibilities

• Coordinate, assign and schedule maintenance activities for engineers and subcontractors through the CAFM system.
• Act as central point of contact for reactive maintenance requests, prioritising and progressing jobs in line with service levels.
• Support the wider Operations team with scheduling, documentation, purchasing, quotations and reporting requirements.
• Assist with compliance processes, ensuring subcontractor documentation is in place and safety standards are maintained.

Skills

Helpdesk experience

Scheduling

Customer service

Organisation

MS Office

CAFM systems

Tools

CAFM systems

Microsoft Office

Job description

Kudos Services is a specialist facilities management provider based in Warrington, recruiting a Helpdesk Coordinator to join the Operations team. You will help coordinate reactive and planned maintenance across contracts, acting as a central point of contact for maintenance requests and ensuring tasks are prioritised via the CAFM system.

Reporting to the Helpdesk Supervisor/Manager, you will liaise with engineers, subcontractors and clients, raise purchase orders, assist with reporting and