Facilities Operations Helpdesk Coordinator (Hybrid)

Paretofm; Nottingham; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Paretofm is seeking an organised Operations Helpdesk Coordinator in Nottingham, a hybrid role within Facilities Management. You will log, allocate and track reactive and planned maintenance across client sites, coordinate with engineers, contractors and suppliers, and ensure all documentation is complete.

You’ll need strong administration, helpdesk experience, and excellent communication. The role emphasizes CAFM usage, compliance, and continuous process improvement.

Qualifications

• Experience in administration, coordination or helpdesk roles.
• Strong organisational and administrative skills.
• Excellent attention to detail and accuracy.
• Good IT skills, especially Microsoft Office.
• Confidence using CAFM or similar job-management systems.
• Professional telephone and email communication.

Responsibilities

• Log and allocate maintenance requests to engineers and subcontractors.
• Monitor progress of open jobs and chase updates to meet timescales.
• Close completed jobs with documentation uploaded.
• Ensure compliance documents and RAMS are reviewed and filed.
• Raise purchase orders and process quotations for the team.
• Produce helpdesk statistics and identify trends in reactive maintenance.

Skills

Helpdesk experience

Organised

Attention to detail

Microsoft Office

Communication skills

Prioritising workload

Administration

Tools

CAFM system

Job description

Paretofm is seeking an organised Operations Helpdesk Coordinator in Nottingham, a hybrid role within Facilities Management. You will log, allocate and track reactive and planned maintenance across client sites, coordinate with engineers, contractors and suppliers, and ensure all documentation is complete.

You’ll need strong administration, helpdesk experience, and excellent communication. The role emphasizes CAFM usage, compliance, and continuous process improvement.