Helpdesk Coordinator: CAFM & Facilities Support

CBRE; Leeds; On-site; GBP 22,000 - 28,000; Full time

Job summary

CBRE is seeking a Helpdesk Operative in Leeds to deliver excellent customer service and practical business support for the facilities team. You will manage the CAFM system on site, handle reactive requests with proper prioritisation, and ensure clear communication between the facilities team and end users.

The role emphasizes accurate reporting, timely responses to calls and emails, and collaboration with engineers and contract staff to maintain service quality and client satisfaction.

Qualifications

• High school diploma or GED required.
• Call Center experience preferred.
• Minimum two years of related experience.

Responsibilities

• Manage CAFM system as key user on site including PPM records, reactives and reporting.
• Answer calls/email for the business in a timely fashion.
• Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
• Maintain communication between Facilities Team and end users throughout reactive job life.
• Collaborate with Lead Engineer and Ops Manager to ensure quality of service.

Skills

Organised

Attention to detail

Customer focus

Communication skills

Problem solving

Team work

Education

High school diploma or GED

Call Center experience

2+ years related experience

Tools

Microsoft Office Suite

Job description

CBRE is seeking a Helpdesk Operative in Leeds to deliver excellent customer service and practical business support for the facilities team. You will manage the CAFM system on site, handle reactive requests with proper prioritisation, and ensure clear communication between the facilities team and end users.

The role emphasizes accurate reporting, timely responses to calls and emails, and collaboration with engineers and contract staff to maintain service quality and client satisfaction.