On-Site Helpdesk Administrator – Facilities & CAFM

CBRE Group, Inc.; Warrington; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

CBRE Group, Inc. is recruiting a Helpdesk administrator to join the Warrington team. The role reports to the Helpdesk Manager and focuses on delivering excellent customer service and business support to sustain the account's growth.

Responsibilities include planning call outs, managing CAFM on site, processing timesheets and expenses, maintaining staff records, and building strong relationships with customers across all levels.

Qualifications

• Proven experience in a similar administrative role.
• Knowledge of the FM industry.
• Strong customer service skills.

Responsibilities

• Plan and arrange call outs, maintenance visits, delivery of materials, Extra Works within contracted SLAs.
• Manage CAFM system on site including PPM records, reactiv es and reporting.
• Identify/implement improvements to enhance performance and meet client expectations.
• Collate and process timesheets and expenses weekly.
• Maintain people records such as new starters, leavers and changes in staff.
• Communicate effectively and build relationships with internal and external customers.

Skills

Customer service

Administrative experience

Facilities knowledge

Tools

CAFM system

Job description

CBRE Group, Inc. is recruiting a Helpdesk administrator to join the Warrington team. The role reports to the Helpdesk Manager and focuses on delivering excellent customer service and business support to sustain the account's growth.

Responsibilities include planning call outs, managing CAFM on site, processing timesheets and expenses, maintaining staff records, and building strong relationships with customers across all levels.