Helpdesk & Contracts Administrator

BGIS; East Midlands; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading facilities management company in the United Kingdom is seeking a Helpdesk Coordinator to provide administrative support for maintenance contracts. Responsibilities include answering helpdesk calls, managing job requests, and liaising with customers. Candidates should have strong PC skills, and experience in procurement and planning. This role supports a technician team and ensures the smooth operation of maintenance activities. Diversity and inclusion are core values within the company.

Responsibilities

• Provide helpdesk administration, answering telephone calls and action accordingly.
• Assist Service Desk coordinators with obtaining Purchase Orders for completed works.
• Communicate with customers for arrangement of site access and provide job updates.

Skills

P.C. skills on all major software packages

Experience in procurement of mechanical or electrical installation/maintenance

Work planning/programming

Costing of maintenance related activities

Job description

A leading facilities management company in the United Kingdom is seeking a Helpdesk Coordinator to provide administrative support for maintenance contracts. Responsibilities include answering helpdesk calls, managing job requests, and liaising with customers. Candidates should have strong PC skills, and experience in procurement and planning. This role supports a technician team and ensures the smooth operation of maintenance activities. Diversity and inclusion are core values within the company.