Helpdesk Administrator

NG Bailey Facilities Services; Rochester; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Pension with employer contribution

Sick Pay

Private Medical Insurance

Flexible benefits

25 Days Holidays plus Public Holidays

Employee Assistance Program

Job summary

NG Bailey Facilities Services is seeking an experienced Helpdesk Administrator in Kent (Rochester) to support the operational team on a major rail contract. The role covers contract and compliance tasks, CAFM-enabled performance monitoring, and preparing quotes for maintenance works.

You should have a customer-service background, strong problem-solving skills, and solid English and maths qualifications. 40 hours weekly, Monday to Friday, with a standard daytime schedule.

Qualifications

• Experience as an administrator, with a customer service focus.
• Ability to problem solve, prioritise requests and work under pressure.
• Qualifications in Mathematics and English Language are required.

Responsibilities

• Assist Contracts Supervisors with contract management and compliance.
• Monitor performance and trends in service delivery using CAFM.
• Track SLAs of quoted works and prepare accurate quotations.
• Ensure statutory compliance and mobilise staff and partners as needed.
• Produce operational, commercial and client contractual documentation.
• Maintain document control and update contractual records.
• Support production of contract documentation and keeping records.

Skills

Customer service

Problem solving

Prioritisation

Liaison with engineers

Analytical thinking

Education

Mathematics

English Language

Tools

CAFM systems

Microsoft Word

Microsoft Excel

Job description

Helpdesk Administrator

Kent - Rochester

Full Time

Salary £28k - £32k depending on experience

Summary

NG Bailey are seeking an experienced Helpdesk Administrator to provide administrative support to the operational team to ensure effective and compliant service delivery on our prestigious South Eastern Railway Contract.

Some of the key deliverables in this role will include:

• Assist the Contract Supervisors and Contract Manager with the management of the Account / Contract.
• Monitor contract performance and overall trends in service delivery using the CAFM System to optimise service delivery and identify future compliance activities.
• Track / monitor SLA's of Quoted works .
• Preparing accurate and timely quotations for maintenance and small works projects.
• Track statutory compliance for the Hard FM Engineering team ensuring appropriate staff and / or service partners are mobilised in a manner to avoid non-compliance issues.
• Assist in the production of all operational, commercial, and client required contractual and compliance documentation.
• Coordinate the record keeping process to ensure the upkeep and updating of document control center.
• Assist with the production and up-keep of all contractual documentation.
• Working hours are 40 hours per week - Monday to Friday 0800-1700 (1hr lunch)

What we're looking for:

An experienced Administrator working to a high standard and ideally come from a customer service background. You will have the ability to problem solve, prioritise requests and you must thrive under pressure. And with the utmost regard for customer service this is a role for you.

You will hold current qualifications to work as a Helpdesk Administrator including.

• Experience and knowledge of CAFM systems (Desirable, not essential, as training will be given)
• Ability to prioritise and multi-task to a high level, whilst adhering to strict deadlines
• Ability to liaise with Engineer's and Sub Contractors and ensure standards of works are maintained
• Analytical and methodical problem-solving skills
• Must have educational qualifications in Mathematics and English Language
• IT literate in all Microsoft packages especially Word and Excel - to produce detailed Excel and Word reports.

Benefits:

We're always evolving our benefits to ensure we're attracting and retaining great people.

• Salary £28k - £32k depending on experience
• 25 Days Holidays plus Public Holidays
• Pension with aleading provider and employer contribution
• Sick Pay
• Personal Wellbeing and Volunteer Days
• Private Medical Insurance
• Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
• Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes.
• Personal development programme

To ensure we're keeping everyone safe on our railways, an English Comprehension Assessment will form part of the interview process. If you need to discuss any additional support you may need with this, or any part of our interview process, please speak to us and we will do our best to accommodate

Next Steps:

As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.

We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.

About Us:

We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.

Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies.

Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.

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