Bilingual IT Service Desk Analyst - German Speaking

Adecco Portugal; City of Edinburgh; Hybrid; GBP 25,000 - 26,000; Part time

Benefits offered by this job

Weekly Pay

Hybrid work pattern

Annual leave 31 days

Employee Assistance Programme

Pension scheme

Job summary

Lloyds Banking Group is seeking a bilingual IT Service Desk Analyst (German/English) in Edinburgh. You will join the IT support team on a 6‑month temporary contract with potential for progression and work a hybrid pattern (2 days in the office, 3 days from home).

Ideal candidates have strong customer service skills and a genuine interest in technology. No extensive IT experience is required, and training is provided to support colleagues across locations including Amsterdam and Luxembourg.

Qualifications

• Fluent German and English communication skills.
• Customer service or contact centre experience is advantageous but not required.
• Comfortable speaking to people over the phone and with a genuine interest in technology.

Responsibilities

• Take inbound calls from colleagues in German and English.
• Provide first‑line IT support and service desk queries.
• Help with password resets, system access, software issues and basic troubleshooting.
• Log, update and manage support tickets.
• Keep colleagues updated on incident progress.
• Collaborate with specialist and offshore support teams.
• Escalate complex issues when required.
• Maintain clear and professional written and verbal communication.

Skills

German language

English language

Customer service

Telephone handling

Problem solving

Education

No specific degree required

Tools

ServiceNow

Remedy

Zendesk

Job description

Bilingual IT Service Desk Analyst - German Speaking

Location: Edinburgh - Sighthill North, Lloyds Banking Group

Pay: £18.25 per hour

Start Date: 1st December 2026

Contract: 6-month temporary contract, with potential for progression

Working Pattern: Hybrid - 2 days office / 3 days home-based

Hours: Monday-Friday, shifts between 7:00am and 7:00pm

Looking for a new opportunity?

Are you fluent in German and English and enjoy helping people solve problems?

We're looking for a confident and customer-focused Bilingual IT Service Desk Analyst to join the IT support team at Lloyds Banking Group.

You don't need years of IT experience to be successful for this role. If you have strong customer service or contact centre experience, are comfortable speaking to people over the phone, and have a genuine interest in technology, this could be a great opportunity to develop your IT career.

You'll be supporting colleagues across Lloyds Banking Group, including teams based in Amsterdam and Luxembourg, providing first-line IT support in both German and English.

What will you be doing?

• Taking inbound calls from colleagues in German and English
• Providing first-line support for IT issues and service desk queries
• Helping with password resets, system access, software issues and basic troubleshooting
• Logging, updating and managing support tickers
• Keeping colleagues updated on the progress of their IT incidents
• Working closely with specialist and offshore support teams
• Escalating more complex technical issues when required
• Providing clear and professional communication, both verbally and in writing
• Delivering a consistently high standard of customer service

What are we looking for?

• Fluent spoken and written German and English
• Excellent verbal and written communication skills
• Confidence handling inbound telephone calls
• Previous experience in customer service, contact centre, helpdesk, service desk or another customer-facing environment
• Strong administration and keyboard skills
• Excellent attention to detail
• The ability to manage multiple queries in a busy environment
• A genuine interest in IT, technology and problem-solving
• A calm and professional approach when dealing with customers or colleagues

IT experience is advantageous - but not essential!

You don't necessarily need previous IT Service Desk experience.

The following would be beneficial:

• Previous IT Helpdesk, Service Desk or Technical Support experience
• Experience using ticketing systems such as ServiceNow, Remedy, Zendesk or similar
• Basic troubleshooting experience
• Experience supporting users with passwords, software, hardware or system access
• IT-related qualifications, studies, apprenticeships or training
• Knowledge of ITIL or service management principles
• Previous experience working in a bilingual environment

Why this could be a great opportunity:

This isn't just another temporary customer service role.

You'll have the opportunity to:

• Build your IT experience: Develop practical experience within an established IT Service Desk environment.
• Use your language skills every day: Support colleagues across different locations, using your German and English communication skills.
• Develop your career: The initial contract is for 6 months, with potential opportunities for progression.
• Enjoy hybrid working: Once fully trained, you'll work 2 days from the office and 3 days from home.
• Know your shifts in advance: Your rota will be provided at least 4 weeks in advance, giving you plenty of time to plan.

Your working pattern:

The service desk operates between 7:00am and 7:00pm, Monday to Friday.

The current rota consists of:

• 4 weeks of earlier shifts, finishing between approximately 2:30pm and 5:30pm
• 1 week of later shifts, finishing between approximately 6:00pm and 7:00pm

You will receive your shift schedule at least 4 weeks in advance.

The role will also include 1 Saturday every 5 weeks, although Saturday working is not expected to begin until approximately 6 months into the role.

Training & hybrid working:

The first 3 months will be fully-office based to allow you to complete your training and become confident in the role.

You must therefore be able to attend your chosen office Monday-Friday during the initial training period.

Once training has been successfully completed, you'll move the hybrid working pattern of: 2 days in the office + 3 days working from home.

Language assessment:

As you'll be supporting German-speaking colleagues by telephone and through written communication, your German language proficiency will be assessed as part of the recruitment process.

We're looking for candidates who can communicate confidently and professionally in both German and English.

About Lloyds Banking Group:

You’ll be joining Lloyds Banking Group, one of the UK's leading financial services organisations.

You will become part of a supportive environment where you can develop new skills, gain valuable IT experience and build your career while making a difference to colleagues across the organisation.

Benefits:

• Work from home 3 days per week
• Close to public transport links
• First class support and training for all colleagues
• Weekly Pay
• Online payslips
• Dedicated After Care Team
• Annual leave allowance of 31 days per year
• Employee Assistance Programme
• Access to Able Futures
• Eyecare vouchers
• Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more
• Smart Spending App
• Workplace Pension scheme

Agency Information:

We respect and appreciate people of all ethnicity, generations, religious beliefs, sexual orientations, gender identities, and more.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.