Helpdesk Agent (German Speaking)

Adecco Portugal; City of Edinburgh; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Weekly Pay

Hybrid work

Close to public transport links

Employee Assistance Programme

Job summary

Lloyds Banking Group is seeking a German-speaking Helpdesk Agent in Edinburgh. This 6-month temporary contract offers hybrid working (2 days in office, 3 at home) with shifts 7:00 am–7:00 pm, supporting colleagues in multiple locations.

Fluent German and English, plus strong customer-service skills, are essential. No extensive IT experience required; on-the-job training and progression potential are provided.

Qualifications

• You are fluent in German and English, with strong communication skills.
• You have prior customer service or helpdesk experience.
• You are comfortable speaking with colleagues over the phone and via written channels.

Responsibilities

• Be the first point of contact for IT issues and provide first-line support.
• Handle inbound calls in German and English and document tickets.
• Assist with password resets, access, software issues and basic troubleshooting.
• Escalate complex issues and keep colleagues updated on progress.
• Maintain professional communication and deliver high-quality service.

Skills

German fluency

English fluency

Customer service

Telephone handling

Job description

Helpdesk Agent - German Speaking

Location: Edinburgh

Pay: £18.25p/hr

Contract: 6-month temporary contract, with potential for progression

Working Pattern: Hybrid - 2 days office / 3 days home-based

Hours: Monday-Friday, shifts between 7:00am and 7:00pm

Are you fluent in German and English and enjoy helping people solve problems?

We're looking for a confident and customer-focused Bilingual IT Service Desk Analyst to join the IT support team at Lloyds Banking Group.

You don't need years of IT experience to be successful for this role. If you have strong customer service or contact centre experience, are comfortable speaking to people over the phone, and have a genuine interest in technology, this could be a great opportunity to develop your IT career.

You’ll be supporting colleagues across Lloyds Banking Group, including teams based in Amsterdam and Luxembourg, providing first-line IT support in both German and English.

What will you be doing?

You’ll be the first point of contact for colleagues experiencing IT issues, helping them resolve problems quickly and providing a great customer experience along the way.

• Taking inbound calls from colleagues in German and English


• Providing first-line support for IT issues and service desk queries


• Helping with password resets, system access, software issues and basic troubleshooting


• Logging, updating and managing support tickers


• Keeping colleagues updated on the progress of their IT incidents


• Working closely with specialist and offshore support teams


• Escalating more complex technical issues when required


• Providing clear and professional communication, both verbally and in writing


• Delivering a consistently high standard of customer service

What are we looking for?

We're particularly interested in people who have:

• Fluent spoken and written German and English


• Excellent verbal and written communication skills


• Confidence handling inbound telephone calls


• Previous experience in customer service, contact centre, helpdesk, service desk or another customer-facing environment


• Strong administration and keyboard skills


• Excellent attention to detail


• The ability to manage multiple queries in a busy environment


• A genuine interest in IT, technology and problem-solving


• A calm and professional approach when dealing with customers or colleagues

Why this could be a great opportunity

This isn't just another temporary customer service role.

• Build your IT experience:
  
  
  
  • Develop practical experience within an established IT Service Desk environment.
  
  
  
  


• Use your language skills every day:
  
  
  
  • Support colleagues across different locations, using your German and English communication skills.
  
  
  
  


• Develop your career:
  
  
  
  • The initial contract is for 6 months, with potential opportunities for progression.
  
  
  
  


• Enjoy hybrid working:
  
  
  
  • Once fully trained, you’ll work 2 days from the office and 3 days from home.
  
  
  
  

About Lloyds Banking Group

You’ll be joining Lloyds Banking Group, one of the UK's leading financial services organisations.

You’ll become part of a supportive environment where you can develop new skills, gain valuable IT experience and build your career while making a difference to colleagues across the organisation.

Benefits

• Work from home 3 days per week


• Close to public transport links


• First class support and training for all colleagues


• Weekly Pay


• Online payslips


• Dedicated After Care Team


• Annual leave allowance of 31 days per year


• Employee Assistance Programme


• Access to Able Futures


• Eyecare vouchers


• Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more


• Smart Spending App


• Workplace Pension scheme

The Adecco Group UK & Ireland is an Equal Opportunities Employer.